Guest Services Agent

at  Lancemore Hotel Group

• Located in the heart of the East End Theatre District, Melbourne CBD
• Part time opportunity available
• Access to exclusive benefit program #GetMORE @ Lancemore - Enjoy dozens of Benefits from Pet Leave to discounts both within the Lancemore Group, and through a variety of big retailers.
  Lancemore Crossley Street is seeking a Guest Service Agent needed to join our amazing Front Office Team delivering genuine hospitality and a boutique experience to our guests.

LANCEMORE HOTEL GROUP

Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle brand. A pioneer in Boutique Hotels and conference facilities since 1986, Lancemore Hotels is an Australian leading lifestyle brand renowned for curated places, understated luxury, and a welcoming signature touch.

• We strive on constantly growing and seeking approaches to be better in everything.
• You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
• If you are a talented, enthusiastic and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then…

Click the “Apply Now” Button
Or contact us for a confidential discussion at peopleandculture@lancemore.com.au

• Help deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
• Cover the occasional Front Office Supervisor shift.
• Be an ambassador for the Hotel, positively representing and promoting our boutique brand
• Be a key part of the guest experience, interacting wherever and whenever possible
• Assist in hosting our famous ‘hosted hour’ and interact and get to know our amazing guests
• Assist the Food and Beverage Team with barista, bar and room service
• Help to ensure a smooth check in and out process for our guests utilizing the Hotel’s PMS system
• Answer and process reservation enquiries, make recommendations and upsell rooms according to availability
• Coordinate with other departments
• Answer and dispatch both incoming external and internal calls
• Maintain sufficient knowledge of all room rates and available packages
• Follow up on all guest requests and complaints
• Be a key part of the guest experience, interacting wherever and whenever possible
• Support the operational teams with administrative tasks as required