Guest Services Agent - Night (11pm - 7am)

at  Hotel Grand Chancellor Launceston

• Supportive team
• Full time role
• Career development opportunities
  Hotel Grand Chancellor Launceston offers superior accommodation, superb local cuisine and extensive conference facilities in the Centre of Northern Tasmania. The Hotel receives business across all market segments with a strong corporate, leisure and conference focus.
  We are looking for our next Guest Service Agent - Nights to play a key role in the smooth running of all night operations. Reporting to the Front Office Manager and Duty Managers, this is a great opportunity to work within a strong team to develop your career in a supportive, passionate, and customer-focused environment.

JOB DESCRIPTION

• Completing an audit of daily hotel operations and general reception duties with a high level of accuracy and attention to detail;
• Providing exceptional customer service while on shift, including but not limited to check in and checkout of guests, answering telephone calls, reservation enquiries and attending to guest requests;
• Promoting positive and professional guest relations by being a Hotel Ambassador;
• Ensuring complaints are handled in an effective, efficient and professional manner;
• Ensuring open and effective communication is maintained and thorough handovers are complete at the beginning and end of each shift;
• Preparing management reports with a high level of accuracy and attention to detail.

Please refer the Job description for details