Guest Services Agent - Sudima Queenstown Five Mile

at  HIND Management

WHO WE ARE - KO WAI MĀTOU

Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.

ABOUT THE ROLE - TE MAHI

This is an exciting new part-time role for an experienced Guest Services Agent in a beautiful new 4.5-star hotel.
You will complete flexible shifts each week, working alongside an amazing and experienced team who will assist you and support you as your career takes off.

RESPONSIBILITIES | NGĀ HAEPAPA

• Smooth and accurate check in and out process
• Ensuring our guests are provided with exceptional 4.5-star service - a WOW factor where the personal touch makes us stand out.
• Answer phone calls and ensure guest requests are actioned and followed up with relevant departments.
• Attend ongoing training.
• Communicate professionally with other hotel departments.
• Ensure Health and Safety standards are being met and reported as per policy.