Guest Services Assistant

at  Civeo

Reporting to the Village Manager, this position is 5/2 drive in / drive out roster and is responsible for manning Village reception, welcoming guests, checking guests in and out, handling guest queries, reports and general administration whilst ensuring the highest level of customer service.

• Be fully conversant with arrivals and departures on a day to day and week by week basis, preparing information and documentation in advance where required, to ensure efficient, shortest-time check ins and check outs.
• Accurately process bookings, allocate accommodation, and perform check ins/check outs using the accommodation software package.
• Work seamlessly with colleagues in Guest Services and to ensure a good communication flow is maintained with other Departments in the Village.
• Ensure that client guest queries are answered or resolved in the shortest possible time in a professional manner.
• Always adhere to all security procedures, ensuring the securing of any Company issued items during a shift, such as keys, safety deposit boxes, and confidential files, ensuring any items of a confidential nature are not disclosed.