Guest Services Manager

at  Brentwood Bay Resort

WHAT WE DO AND ARE PROUD OF

At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly unforgettable guest experience and support our team members in discovering and delivering their unique contributions.
Our team is made up of passionate and engaged individuals who are empowered to share their input, opinions, strategies, and suggestions. We believe in working together as a team to deliver exceptional service, and we support one another to achieve our goals. As community leaders, we value honesty, uniqueness, and a fun approach to providing graceful hospitality.

As the Guest Services Manager, you serve as a role model for the Guest Services team, ensuring a seamless guest experience from their initial inquiry to check-out. In this role, you bring strong communication and leadership skills that are utilized to provide ongoing training and coaching to the guest services team, while also serving as the face of the resort in all guest interactions.