Guest Services Officer
at ONE FARRER PTE LTD
Singapore, Southeast, Singapore -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 03 Aug, 2024 | USD 2000 Monthly | 05 May, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
- Perform and oversee the smooth operations of front desk including but not limited to check in, check out, currency exchange, room change, audit balances, daily reports according to establish policies and procedures.
- Perform and oversee the smooth operations of Hotel Communications Team including but not limited to answering internal and external phone enquiries, email enquiries, liaising with various departments to fulfil the enquiries and record keeping of enquiries.
- Be knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and Loyalty programs.
- Attend to guest’s complaints, enquiries and requests in a timely and courteous manner and report to Manager.
- Ensure that the front desk work area, lobby, entrance and Communications Office is kept clean and in an orderly state at all times.
- Attend shift briefings to ensure hotel activities and operational requirements are known.
- Ensure proper communication and handover through the Handover Log or any other communication tools for information/requests to colleagues and supervisor.
- Assist in the smooth operations of Front Desk and Communications Team adhering to respective policies and procedures
- Perform any other job tasks as assigned by the Manager.
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Hospitality
Hotels / Restaurants
Hospitality
Graduate
Proficient
1
Singapore, Singapore