Guest Services Officer | PSC798

at  Port Stephens Council

• Opportunity to work across Port Stephens Beachside Holiday Parks
• 38 hours up to 76 over 2 weeks on a 7 day rotating roster
• Immediate start!

THE PERFECT OPPORTUNITY

Our idyllic Port Stephens Beachside Holiday Parks are seeking an enthusiastic and customer focused individual to join our Guest Services Team!

Duties

• Provide general administrative tasks and support to the Assistant Manager and Holiday Park Manager.
• Provide excellent customer service to Holiday Park guests and visitors.
• Manage all types of guest reservations and enquiries, collect money, record payments, monitor administrative financial transactions, follow and complete banking procedures, and use Council’s reservation management system (Newbook).
• Monitor social media accounts and third party and competitor websites regularly to ensure we remain competitive and retain appropriate rankings.
• Respond to customer inquiries to provide exceptional service and information on Park features including park rules.
• Manage reservation management system tasks regularly or as instructed by the Park Managers.

This exciting opportunity is based out of the Port Stephens long standing Halifax Beachside Holiday Park. You’ll play an important role within the team, being the first point of contact for all of our visitors.
You’ll be required to work a minimum of 38 hours up to 76 over a 2 week period on a 7 day roster.
These roles require a level of flexibility to work across all Holiday Parks to meet the operational needs of the Port Stephens Beachside Holiday Parks business.

ENOUGH ABOUT US, WE WANT TO HEAR ABOUT YOU! SO TELL US ABOUT…

• Why do you want this role and why do you want to join the Beachside Holiday team?
• Your commitment to working in a multi-faceted role, whilst maintaining a smile, positive outlook and proactive approach
• How you build rapport with both internal and external key players
  Please note: Only the criteria above needs to be addressed in the application, however you’ll be assessed against the full list of Essential Criteria located within the Position Description

• Provide general administrative tasks and support to the Assistant Manager and Holiday Park Manager.
• Provide excellent customer service to Holiday Park guests and visitors.
• Manage all types of guest reservations and enquiries, collect money, record payments, monitor administrative financial transactions, follow and complete banking procedures, and use Council’s reservation management system (Newbook).
• Monitor social media accounts and third party and competitor websites regularly to ensure we remain competitive and retain appropriate rankings.
• Respond to customer inquiries to provide exceptional service and information on Park features including park rules.
• Manage reservation management system tasks regularly or as instructed by the Park Managers