Guest Services Representative and Relief Night Auditor, YWCA Hotel

at  YWCA Metro Vancouver

Job Description
Join the Front Office team at The YWCA Hotel, Vancouver! We are seeking a professional, friendly individual for a Guest Service Representative Position.

• Answer internal and external phone calls and emails and direct guests to the appropriate department
• Greet guests and visitors as they enter the hotel
• Complete check outs and check ins and receive payment
• Create guest reservations and advise callers regarding rates
• Be knowledgeable about The YWCA amenities and policies in order to advise guests accurately
• Post and balance payments and charges on guest folios
• Communicate with other departments such as Maintenance and Housekeeping regarding requests and changes throughout the day
• Anticipate guest needs in order to provide seamless and exceptional service
• Receive and respond to guest concerns and address them promptly
• Complete daily checklists and tasks to maintain organization at the Front Desk
• Count and verify individual cash floats and maintain responsibility for all cash received and given out
• Prepare reports
• Other duties as required