Guide Scheduling Assistant

at  City Wonders Ltd

Your title in City Wonders will be: Guide Scheduling Assistant (Permanent, Full-time)
Who will support your development? Guide Scheduling Manager
Where will you be located? Hybrid working - min 3 days on site - Group Headquarters, City Wonders, Dublin 2 and from home

HAVE YOU GOT THE CITY WONDERS SKILLS AND FIT?

e Fluent/native written and spoken English is an absolute requirement.
e French/Italian an added advantage but not a requirement
e A self-motivated individual with a can-do attitude.
e Excellent planning, organisational, persuasion, communication and analytical skills with attention to detail and accuracy.
e Capable of building your own relationships with the guides as well as maintain the established relationship they have with the company.
e A quick learner willing to take on a dynamic and fast paced environment and to successfully manage the workload.
e High level of proficiency with the MS Office (Excel, Word, Outlook, etc.) and ability to learn how to use our databases to store, manage and update information.
e A willingness to suggest and develop solutions to problems and to consider how processes and procedures can be improved.
e An ability to work on own initiative and to make timely decisions in response to real-time operational scenarios as well as working as part of a team.
e A track record in problem-solving and ‘thinking outside the box’ with an ability to find common sense solutions in response to a variety of operational scenarios.
e An ability to learn quickly detailed processes regarding our tours.
e A proven ability to manage operational priorities based on business needs and other resources.

e Manage the schedules of all guides in accordance with established and agreed procedures.
e Day to day interaction with guides with regards to schedule issues.
e Liaise with colleagues and other departments as necessary to ensure efficiency and to maximise use of all resources.
e Communicate necessary updates to the relevant Manager.
e Proactively review upcoming tours to allow the flagging of any guide-related issues.
e Review and amend/cancel guides where necessary.
e Suggest and help implement enhanced department procedures and processes.
e Other ad hoc duties as required.