Halifax Station Supervisor

at  CanaDream Career Page

CanaDream provides memorable vacations for people who want to experience Canada at their own pace.
We’re open year-round, but our stations really come alive in season (May through October), when we play host to visitors from around the world.
At CanaDream you have the ability to make a real difference to our Guests and Customers. Work with a great team; people who know how to have fun while getting the job done to the best of our abilities. Ignite your passion by joining our team!

CanaDream is proud to employ individuals who embrace our core values:

• Be happy to
• Lead the way
• Enjoy the ride

About the role
The Station Supervisor will report directly to the National Operations Manager and will be responsible for the day-to-day operation of Halifax Nova Scotia station operation, which includes overseeing a small team of guest service agents, guest service ambassadors, detailers and shop personnel. They must possess robust leadership skills and demonstrate high personal and professional standards. A “servant leadership” style and willingness to strictly comply with established processes and procedures are required. The Station Supervisor is a representative of CanaDream, and our commitment to “Wow!” our Guests, Customers, Clients, and Cast members, delivery service with our signature “Happy-To” approach.

Operational/Resource Management Responsibilities

• Provide day-to-day leadership for various departments.
• Directly responsible for establishing a safe, healthy, diverse and inclusive work environment.
• Comply with Health & Safety policies and procedures.
• Provide continuous leadership to all operational personnel on the organization’s safety measures, practices, and policies to prevent workplace incidents and injuries.
• Work to create a sense of ownership by providing clear expectations, control of resources; responsibilities, and coaching; offering assistance without removing responsibility to team members.
• Making management decisions in line with CanaDream’s policies, procedures and other relevant guidelines to ensure consistency.
• Assuming responsibility for the overall performance, profitability, growth, direction and success of the station.
• Handle facility/building maintenance issues.
• Ensuring appropriate usage of company-owned assets.

Personnel, Policies & Practices Responsibilities

• Ensure adequate resource levels are maintained to support operations.
• Determine staffing requirements and participate in the hiring, deploying, disciplining and terminating of crew members.
• Enforcing training as implemented by Head Office – actively coaching Cast members to continuously improve their skills and contribution to CanaDream and to think about how they can make things better for the Guests, Customers and for CanaDream.
• Distributing company-wide communications to applicable staff in a timely manner.
• Motivating and instilling a sense of pride and ensuring all Cast members perform their duties with an attitude of “It’s our pleasure” and “We are happy to.”
• Develop Cast members’ skills and competencies by planning effective development activities related to current and future jobs.
• Establish procedures to monitor the results of delegations, assignments, or projects; taking into consideration the skills, knowledge, and experience of the assigned individual and the characteristics of the assignment or project.
• Conduct performance reviews using tools and guidance provided by Head Office to maximize performance.
• Track reasons for non-performance, identify problem areas, work with HR to address these issues/concerns promptly and implement action plans to ensure Cast members meet or exceed requirements.
• Partake in succession planning to ensure that CanaDream remains flexible
• Undertake payroll activities such as ensuring Cast hours are entered accurately to avoid payroll issues
• Ensure that Cast members are following established CanaDream protocols and expectations.

Fleet/Parts/Inventory Management Responsibilities

• Assist in the strict enforcement of companywide policies on repairs and maintenance procedures and keep alert to possible continuing issues with the units.
• Ensure weekly fleet inventory counts are completed on time and reported accurately.
• Ensure the completion of new unit check-ins in a timely manner.
• Ensure work orders, purchase orders and parts cycle counts are completed on time.
• Ensure and actively manage warranty claims and complete work in a timely and accurate manner.
• Oversee parts management; accurate cycle counts, organization of overall parts area, accurate and timely recording of parts receipt and usage, stocking to minimum requirements to avoid costly freight charges.
• Make certain that companywide policies on kitting are being followed and physical kit counts are performed as required by Head Office.

Guest service and sales duties

• Helping Guests and Customers select the right RV for their trip, moving efficiently together to a successful booking or RV sale.
• Creating and sending quotes using the CanaDream quoting application.
• Contacting Guests to thank them, solicit feedback, and/or invite them to be our Guests again.
• Confirming Guest reservations and processing payments.
• Providing service and support to on-road Guests when needed.
• Forwarding service inquiries to our on-call technical staff promptly.
• Other duties as assigned.

Skillset, Education & Experience

• Robust and proven leadership skills.
• Self-directed and results oriented.
• Excellent written, verbal and electronic communication skills.
• 2-3 plus years of experience in business operations.
• Excellent planning, analytical and forecasting skills.
• Ability to build and maintain positive working relationships to achieve goals.
• Work cooperatively and effectively with others to set goals, resolve problems and make decisions that enhance the organization’s effectiveness.
• Excellent organizational, strategic planning and implementation skills.
• Detail oriented with the ability to follow through.

Working Conditions

• Office environment.
• Manual dexterity is required.
• Required to sit and stand for an extended period of time.
• Traveling is required.
• Working in a fast-paced setting is required.

Qualifications

• Experience in management.
• Advanced knowledge of the Travel and Tourism Industry will be an asset.
• Excellent management, negotiating and organizational skills.
• Demonstrated ability to lead a team and achieve results.
• Experience in budgeting, project management, finance, operations and human resources.
• Strong interpersonal and communications skills.
• Able to prioritize and focus direct reports on appropriate tasks.
• Excellent customer or guest service and communication skills.
• Strong leadership skills.
• Must be a team player with excellent interpersonal skills.
• Proficient with Microsoft Suite.
• Demonstrated ability to read and interpret financial documents and spreadsheets.
• Works well under pressure and achieves deadlines.
• Works effectively in an entrepreneurial, collaborative environment, and can direct and work in harmony with a diverse group of highly motivated and capable individuals.
• Demonstrated relationship-building skills and strong decision-making skills.
• Critical and analytical thinking skills.
• Ability to handle multiple tasks and projects simultaneously.
• Highly organized.
• Able to work additional hours to get the job done when required.
• Willing and able to exercise entrusted authority to accomplish assigned duties and responsibilities.

This is a full-time on-site position located in Enfield, Nova Scotia. This position may require travel and requires a clean driving record. This job description provides a summary of typical functions but does not list all possible responsibilities, tasks, and duties. Additional duties may arise that are not included here and or hours during peak season.
CanaDream treats applicants on individual merit and abides by provincial legislations. We maintain equal opportunity employment for all applicants. Must be legally entitled to work in Canada

Operational/Resource Management Responsibilities

• Provide day-to-day leadership for various departments.
• Directly responsible for establishing a safe, healthy, diverse and inclusive work environment.
• Comply with Health & Safety policies and procedures.
• Provide continuous leadership to all operational personnel on the organization’s safety measures, practices, and policies to prevent workplace incidents and injuries.
• Work to create a sense of ownership by providing clear expectations, control of resources; responsibilities, and coaching; offering assistance without removing responsibility to team members.
• Making management decisions in line with CanaDream’s policies, procedures and other relevant guidelines to ensure consistency.
• Assuming responsibility for the overall performance, profitability, growth, direction and success of the station.
• Handle facility/building maintenance issues.
• Ensuring appropriate usage of company-owned assets

Personnel, Policies & Practices Responsibilities

• Ensure adequate resource levels are maintained to support operations.
• Determine staffing requirements and participate in the hiring, deploying, disciplining and terminating of crew members.
• Enforcing training as implemented by Head Office – actively coaching Cast members to continuously improve their skills and contribution to CanaDream and to think about how they can make things better for the Guests, Customers and for CanaDream.
• Distributing company-wide communications to applicable staff in a timely manner.
• Motivating and instilling a sense of pride and ensuring all Cast members perform their duties with an attitude of “It’s our pleasure” and “We are happy to.”
• Develop Cast members’ skills and competencies by planning effective development activities related to current and future jobs.
• Establish procedures to monitor the results of delegations, assignments, or projects; taking into consideration the skills, knowledge, and experience of the assigned individual and the characteristics of the assignment or project.
• Conduct performance reviews using tools and guidance provided by Head Office to maximize performance.
• Track reasons for non-performance, identify problem areas, work with HR to address these issues/concerns promptly and implement action plans to ensure Cast members meet or exceed requirements.
• Partake in succession planning to ensure that CanaDream remains flexible
• Undertake payroll activities such as ensuring Cast hours are entered accurately to avoid payroll issues
• Ensure that Cast members are following established CanaDream protocols and expectations

Fleet/Parts/Inventory Management Responsibilities

• Assist in the strict enforcement of companywide policies on repairs and maintenance procedures and keep alert to possible continuing issues with the units.
• Ensure weekly fleet inventory counts are completed on time and reported accurately.
• Ensure the completion of new unit check-ins in a timely manner.
• Ensure work orders, purchase orders and parts cycle counts are completed on time.
• Ensure and actively manage warranty claims and complete work in a timely and accurate manner.
• Oversee parts management; accurate cycle counts, organization of overall parts area, accurate and timely recording of parts receipt and usage, stocking to minimum requirements to avoid costly freight charges.
• Make certain that companywide policies on kitting are being followed and physical kit counts are performed as required by Head Office

Guest service and sales duties

• Helping Guests and Customers select the right RV for their trip, moving efficiently together to a successful booking or RV sale.
• Creating and sending quotes using the CanaDream quoting application.
• Contacting Guests to thank them, solicit feedback, and/or invite them to be our Guests again.
• Confirming Guest reservations and processing payments.
• Providing service and support to on-road Guests when needed.
• Forwarding service inquiries to our on-call technical staff promptly.
• Other duties as assigned