Hardware Desk Engineer

at  Clanwilliam a healthcare technology group

Clanwilliam is a leading provider of pharmacy and practice management software. Our technology and services are trusted by tens of thousands of users every day in practice management, pharmacy and other clinical settings all over Ireland and the UK.
Our vision is to enable the seamless flow of patient data by connecting primary and secondary healthcare software systems to enhance patient experiences. We work hard every day to achieve this by putting our customers at the centre of everything we do and partnering with key industry stakeholders to ensure our systems consistently exceed expectations.
Clanwilliam Ireland is a member of the Clanwilliam family of businesses.

THE IDEAL CANDIDATE WILL POSSESS THE FOLLOWING QUALIFICATION, SKILLS, KNOWLEDGE, AND ATTRIBUTES:

• Min. 2 years’ experience in a customer facing role in the technology sector.
• Installation & Troubleshooting expertise in:
• Windows Server 2008/12/16/19 OS
• Windows 7/8/10/11 OS
• Windows Active Directory
• SQL Server 2008/12/16/19
• Routers, Firewalls, VPN Set-Up & Configuration.
• Self-directed, methodical and organised in your approach to work.
• Logical in your approach to fault diagnosis.
• Ability to follow procedures and adhere to Service Level Agreements.
• Ability to take ownership of issues and follow through to resolution.
• Good team player with strong customer service focus.
• Willingness to learn.

• Set up and installation of software systems supplied by the company.
• Support and maintenance of hardware & software systems carried out remotely.
• Managing customer communications and expectations relating to implementation and support activities and maintaining high levels of customer satisfaction.
• Close collaboration and effective and timely communication with our customer support desk, Project Management Office (PMO) and the wider engineering team.
• Ensuring that service activities are carried out according to SLA timescales.
• Assist in maintaining accurate records of customers and equipment/systems.
• Maintaining all paperwork relevant to the role.
• Liaising with the Sales, Finance and Technology teams as required.
• Supporting initiatives within the field service engineering team under the direction of the Engineering Manager.
• Assist in other areas when required.