Hardware IoT/Telematics Support Engineer - Moncton

at  Fleet Complete

We are a leading global provider of IoT solutions in the connected commercial vehicle space and mobile workforce management.
Our company has been on an exciting journey, starting back in 2000 when our CEO, Tony Lourakis, founded Complete Innovations. Today, we are a global organization with 600 staff and growing! Our journey continues as we evolve and transform to support the challenges and needs of our customers.
This is a great time to be in an IOT organization and help define the future in this space. The McKinsey Center for Future Mobility predicts that by 2030, telematics will be a $750 billion industry worldwide. “After decades as a niche feature, telematics is merging into the automotive mainstream,” McKinsey reports. We have a big appetite for growth and a passion for innovation. Our products help improve safety standards, dispatching, fleet tracking, regulatory compliance and mobile staff management. Learn more about us.
Overall Mandate:

Key Responsibilities

• Establish technical proficiency in automotive GSM/LTE/GNSS telematics devices and vehicle interfaces.
• Tier 3 product support, with some customer interaction via phone and email, responding in a timely manner that ensures we meet our service level agreements.
• Conduct troubleshooting and diagnostics of automotive telematics hardware, related accessories, and end-to-end connectivity.
• Participate in hardware engineering, bills of material, technical specifications, improvement of systems and processes, test plans, and operating processes.
• Participate in setup of test fixtures to support testing/validation of automotive telematics devices.
• Troubleshoot devices for root cause failure analysis.
• Collaborate with other team members and departments, share knowledge and expertise.
• Assist in providing device demos as required.
• Assist in defining and running test scripts for other team members.

Required Skills

• Understanding of cellular modems, mobile apps, and associated IoT technologies (Wi-Fi, Bluetooth classic and LE), serial interfaces (RS-232, RS-485, USB, CAN).
• Strong analytical and problem-solving skills.
• Excellent interpersonal and customer service skills.
• Proven ability to liaise with others to capture use case and expectations and then define requirements and testing criteria.
• Effective organizational skills and the ability to manage workload with conflicting priorities, and with minimal supervision.
• Ability to work collaboratively and take accountability for initiatives.
• Proven ability to be a strong contributor, focused, and results driven within a high performing team.
• Ability to quickly learn a variety of product devices and related application solutions.
• Fluent in English both written and verbal, with excellent communication skills.
• Valid driver’s license and modern vehicle in good working order.

We would love you to have the following

• College level diploma, electrical/electronic/mechatronic technician or technologist, or proven equivalent experience.
• 5+ years working in a hardware device support, lab testing, quality control/audit role.
• 5+ years working in a manufacturing or product engineering support role.

Nice to have

• Experience with automotive protocols; SAE J1979, SAE J1939, SAE J1850, ISO 9141, ISO 15765.
• Understanding of IoT and vehicle to cloud connectivity via: APN, VPN, TCP, UDP, MQTT, gRPC, etc.
• Experience working with cellular carriers for device level certifications.
• Experience with FCC/IC or similar regulatory certifications.
• Experience with Lithium battery powered devices, including integral solar charging.
• Experience with troubleshooting and debugging using lab equipment; multi-meter, power supplies.
• Hands-on electronics/mechatronics prototyping experience.
• Experience with; python, embedded C/C++, JavaScript, Go, bash, git, Linux, Android.

• Establish technical proficiency in automotive GSM/LTE/GNSS telematics devices and vehicle interfaces.
• Tier 3 product support, with some customer interaction via phone and email, responding in a timely manner that ensures we meet our service level agreements.
• Conduct troubleshooting and diagnostics of automotive telematics hardware, related accessories, and end-to-end connectivity.
• Participate in hardware engineering, bills of material, technical specifications, improvement of systems and processes, test plans, and operating processes.
• Participate in setup of test fixtures to support testing/validation of automotive telematics devices.
• Troubleshoot devices for root cause failure analysis.
• Collaborate with other team members and departments, share knowledge and expertise.
• Assist in providing device demos as required.
• Assist in defining and running test scripts for other team members