HCM Engagement Manager

at  Novartis

ESSENTIAL REQUIREMENTS:

• Communications expertise in international organizations/ programs
• Excellent English language skills, other languages a preference
• Validated ability to engage with and influence senior partners
• Demonstrated ability to implement new tactics to achieve audience impact
• Ability to work in international and matrix-based organization
• Good motivational and engagement capabilities
• Tech-savvy, adept at using technology to share messaging

ABOUT THE ROLE:

HCM Engagement Manager is accountable for the successful delivery of multi-audience communications for the overall HCM program, including our Workday implementation, Digital Benefits Management, and the new Equity Platform. The work will focus on senior divisional and country customers, P&O groups (CoEs, programs, roles) and overall engagement with wider audiences via a “pull” strategy. This role is responsible for collecting and sharing relevant information with all customers in a cohesive and balanced manner, with the overall goal of ensuring that interested parties are aware of all developments in a timely manner.

KEY RESPONSIBILITIES:

Your responsibilities include, but are not limited to:

• Is responsible for the design, build and maintenance of the HCM Hub as part of a “pull” communications strategy.
• Advises senior program team members on communications: messaging, channels, timing, audience, etc.
• Delivers regular communications to program audiences, including monthly Bulletins, bi-weekly updates, program status, success stories, etc.
• Coordinates and aligns communications needs with program customers to improve impact and minimize “noise”
• Develops, writes and delivers streamlined, clear and accessible content that drives both emotional and rational understanding of the HCM program
• Develops and shares collateral for use by extended delivery network (e.g. Regional Implementation Managers, CoE Leads, etc.)
• Prepares reports on communication efficiency (e.g. Hub Analytics, email insights, etc.) to allow accurate measurement of comms activities
• Drives implementation of customer-focused channels and interactions