Head Concierge

at  The Merrion Hotel

The Merrion, one of Dublin’s finest luxury hotels is recruiting for a Head Concierge.
This is a fulltime permanent role.
The Head Concierge will oversee and manage a team comprising Supervisors, Doormen, and Car Valet Parkers. Based in the Front Hall, the Head Concierge will be both guest and employee focused. The successful candidate will have a proven track record in a Concierge role in a 5* hotel, will have a solid working knowledge of the Opera property Management system and will have a hands on experience in managing teams. They will also have a strong working knowledge of the English language both spoken and written.

Duties will include:

• Offering a warm welcome to all visitors to The Merrion
• Working to Leading Hotels of the World standards on a consistent basis
• Communicating efficiently and effectively with many other departments to ensure the best of Guest care
• Reviewing Departmental SOPS and updating as required
• Growing and developing those on the Concierge team through training and performance review
• Leading by example -professionalism, impeccable grooming & presentation and discretion, amongst other criteria.

Please note the successful candidate must be available to interview in person.

Our belief is that the success of The Merrion Hotel depends on the commitment of each and every member of our Team. The hospitality & service we provide to our guests must be the very best at all times, and in recognition of this, you will enjoy our excellent benefits which include:

• Competitive pay rates
• Free meals on duty
• Free cleaning of company provided uniforms
• €300 bonus for recommending a friend to work at The Merrion
• Travel and Bike to Work - Tax saving Schemes, discounted parking in the city
• Health and Dental Insurance payments
• Contributory Pension Plan from the day you start work
• Death in service benefit
• Increased holiday entitlement with length of service
• Recommend a Friend scheme: bonus paid to you for recruiting a friend or colleague to join The Merrion team
• Employee Discounts for room nights, our Garden Room Restaurant and Cellar Bar for you and your family/ friends
• Free Employee Assistance Programme - free professional counselling and support on everything from anxiety to parenting to exam stress - for you and all your family members

• Offering a warm welcome to all visitors to The Merrion
• Working to Leading Hotels of the World standards on a consistent basis
• Communicating efficiently and effectively with many other departments to ensure the best of Guest care
• Reviewing Departmental SOPS and updating as required
• Growing and developing those on the Concierge team through training and performance review
• Leading by example -professionalism, impeccable grooming & presentation and discretion, amongst other criteria