Head Hostess - FIVE LUXE JBR
at Five Hotels and Resorts
Dubai, دبي, United Arab Emirates -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 08 Jul, 2024 | Not Specified | 10 Apr, 2024 | 1 year(s) or above | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
- Greets Guests upon Arrival with a Warm ‘FIVE-Styled’ Welcome, ensuring their Journey at FIVE is sensational.
- Exhibits an exceptional understanding of FIVE’s diverse destinations, concepts, menus, events, and bespoke offerings, enabling ‘FIVE-Star’ Guest Assistance at all times.
- Showcases a Proactive Approach to addressing Guests’ concerns and fulfilling their requests, Swiftly Resolving any issues to ensure exceptional Guest Satisfaction.
- Supervises Suitable Seating Arrangements to optimise Guest Flow, maintain Restaurant Capacity, and Minimise Wait Times, ensuring ‘FIVE-Star’ service.
- Manages Restaurant Reservations efficiently, employing the hotel’s Reservation System, and guaranteeing Precise and Up-To-Date Information.
- Handles Substantial Group Reservations and Exceptional Events, seamlessly coordinating with the Events Team when necessary, in line with FIVE’s bespoke standards.
- Discerningly places Guests at the most appropriate tables, ensuring that Table Settings are arranged in accordance with FIVE’s Luxurious Standards.
- Supervises the Host/Hostess Team, offering crystal-clear Direction, expert Guidance, and unwavering Support, ensuring the delivery of an exquisite level of service.
- Identifies VIP Guests and provides them with Personalised Attention and our Boundary-Breaking services.
- Conducts regular Training Sessions to elevate the Team’s knowledge of the Menu, Hotel Facilities, and FIVE’s outstanding Service Standards.
- Fosters open lines of communication with the Restaurant Manager and other Department Heads to ensure Seamless Coordination between departments.
- Engages in close collaboration with the Culinary Team and Waitstaff to manage Guest Expectations, accommodate Special Requests, and guarantee the Punctual Delivery of our delectable cuisine.
- Plays a key role in crafting memorable experiences for Special Occasions and Celebrations, celebrating life’s most extraordinary moments with ‘FIVE-Styled’ Flair.
- Skillfully suggests Menu Items, Beverages, and Promotional Offers to enrich the guest experience and optimise revenue generation.
- Forges a strong partnership with the Marketing Team to promote Restaurant Events, Offers, and Loyalty Programmes, elevating the ‘Vibe at FIVE.’
- Ensures that the restaurant entrance, waiting area, and host/hostess stations are maintained with Meticulous Cleanliness and Impeccable Organisation.
- Keeps a watchful eye over the restaurant’s Online Reviews and Guest Feedback Platforms, responding to guest reviews with professionalism and dedication.
REQUIREMENT SUMMARY
Min:1.0Max:2.0 year(s)
Hospitality
Hotels / Restaurants
Hospitality
Graduate
Proficient
1
Dubai, United Arab Emirates
