Head Houseperson - Staff Services

at  Fairmont

Company Description
Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in Jasper, don’t miss out on this opportunity.
Job Description
As a dynamic member of the Staff Services Team, this position focuses on ensuring the well-being of Fairmont Jasper Park Lodge’s employees and residents. This role has an integral impact on the satisfaction and comfort of residents (our guests) in colleague accommodation.

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Previous supervisory experience preferred
• Housekeeping/janitorial experience an asset
• Experience with linen room operations an asset
• Valid Alberta driver’s license required
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Reporting to the Colleague Residence Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service
• Communicating and scheduling of all non-maintenance tenant requests
• Follow departmental policies, procedures and service standards
• Initiate and maintain effective communication within the Staff Services Department other departments
• Continuous supervision, training and on-going performance reviews of housepersons
• Inspect assigned rooms and cabins for cleanliness and maintenance
• Supervise the supply, proper use and care of equipment, cleaning supplies.
• Report all maintenance deficiencies and follow through with repairs in rooms, cabins and surrounding areas
• Clean and maintain all staff areas (outside grounds, R&R room, training room & laundry rooms)
• Ensure that all recycling is carried out daily
• Daily supervision of Linen room operations in absence of uniform coordinator
• Develop extensive knowledge of linen room operations
• Escort new employees to their room on arrival and provide each with a tour of staff areas (including the Staff Cafeteria)
• Assist with co-ordination of sporting and social events, on and off property, by researching employee interests, developing programs and promoting events to ensure that all employees have the opportunity to participate
• Monitor the rental of equipment and vacuums
• Adhere to the hotel’s vehicle handling and safety policies while driving hotel vehicles
• Follow all safety and sanitation practices
• Other duties as assigned

Qualifications