Head of Account Management (North American Market)

at  PHMG Careers

Role: Head of Account Management (North American Market)
Location: Old Trafford, M16 0PQ
Hours: 1pm - 10pm (Monday - Thursday), 1pm - 6pm (Friday), with flexibility to cover global teams
Package: up to £45,000 basic (£80,000 OTE)
As the Head of Account Management, North American, you play a pivotal role in steering the performance and success of your market. A true leader, you navigate your team through strategic decisions, client interactions, and overall departmental direction with confidence and professionalism. Your macro-level perspective enables you to foresee the impact of external factors on your market, allowing you to adapt and lead effectively.
At the heart of the role is the management of a team of Account Managers, each responsible for the day-to-day management of a volume client base. These accounts are made up of long-standing clients and new clients sent their way by our expert sales teams. Through seamless cross-functional working with our creative and engineering departments, they deliver top-quality productions whilst consulting on their clients’ needs.

Key Responsibilities:

• Strategic Leadership: Make informed decisions about your team, clients, and strategic direction, setting a strong example as a visible role model for Client Services.
• Adaptability: Demonstrate flexibility in adapting plans as circumstances change, presenting with a motivational style that keeps the team engaged and motivated.
• Outcome Focus: Stay calm and focused on achieving objectives, delivering high-quality results, and overcoming obstacles. Analyse and adjust quickly in the face of challenges.
• Effective Communication: Clearly explain the ‘why’ behind any change, providing a vision of improvement and personal benefits for your team.
• Data Proficiency: Identify patterns in data, translating key performance indicators (KPIs) and metrics into a clear and simple ‘data story.’ Ask non-obvious questions to address underlying issues and mitigate risks.
• Team Culture: Emphasize team culture, showcasing PHMG values such as passion, hard work, continuous improvement, and investment in skills and personal development.

STRATEGIC OBJECTIVES AND RESPONSIBILITIES:

• Visionary Leadership: Act as the voice of Client Services for your region, equally comfortable with long-term strategy and hands-on client service. Create plans for future success and intervene when necessary for improvement.
• Team Alignment: Ensure the team align with your vision, acting on your behalf with a detailed understanding of your goals.
• Market Knowledge: Collaborate closely with Business Development Managers and Heads of Sales, sharing market knowledge and fostering mutual respect in line with PHMG’s growth plans.
• Data-Driven Decision-Making: Report monthly on the health of your regional client base, making informed decisions based on data and insight.
• Accountability: Hold yourself accountable for role-modelling expected behaviours and values, leading with trust and integrity.
• Driving Performance: Treat every account as a key account, demanding excellence in every aspect.
• Driving Growth: Ensure team performance drives revenue growth within the client base.

Key Responsibilities:

• Strategic Leadership: Make informed decisions about your team, clients, and strategic direction, setting a strong example as a visible role model for Client Services.
• Adaptability: Demonstrate flexibility in adapting plans as circumstances change, presenting with a motivational style that keeps the team engaged and motivated.
• Outcome Focus: Stay calm and focused on achieving objectives, delivering high-quality results, and overcoming obstacles. Analyse and adjust quickly in the face of challenges.
• Effective Communication: Clearly explain the ‘why’ behind any change, providing a vision of improvement and personal benefits for your team.
• Data Proficiency: Identify patterns in data, translating key performance indicators (KPIs) and metrics into a clear and simple ‘data story.’ Ask non-obvious questions to address underlying issues and mitigate risks.
• Team Culture: Emphasize team culture, showcasing PHMG values such as passion, hard work, continuous improvement, and investment in skills and personal development