Head of Administration Services

at  EML Group

Head of Administration Services
EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey . We continue to experience ongoing growth and now have over 4,000 dedicated employees . We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

• Develop, implement, forecast, and drive the strategic direction, performance, and sustainability of the team. Oversee a scalable, efficient, collaborative, and effective operating model.
• Identify opportunities to enhance communication and services utilising the continuous improvement channels to plan and implement change.
• Identify and evaluate individual and organisational development needs.
• Drive continuous improvement and innovation. Maintain awareness of the business and trends and respond effectively to changes.
• Conduct regular reviews of forecast against budget and take corrective actions as required.
• Ensure the appropriate allocation of resources to achieve objectives at optimal cost.
• Ensure appropriate strategies are in place to maximise performance.