Head of Billing & Credit Solutions- Retail

at  VOCUS

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?
We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!
This ideal individual will build, implement and run an optimal credit risk, fraud and collection management process for our core brands: Dodo, and iPrimus, across their product lines (i.e. Telecommunication and Energy products), which is efficient, scalable and supports business growth and value.

SKILLS:

• 10+ years experience in senior leadership roles overseeing credit management, collections, and billing reporting, preferably in the utilities or related industry.
• Proven track record of managing diverse stakeholders, including executive leadership.
• Exceptional leadership skills with a demonstrated ability to build and lead high-performing teams.
• In-depth knowledge of relevant regulations, compliance requirements, and industry best practices.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments
  What We Offer

Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

• Diverse and dynamic teams with a supportive and inclusive culture.
• Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
• Flexible hours and a hybrid working environment
• Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
• Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more. We also offer a fifth week of annual leave when you hit five years of service!
• Study assistance programs to excel your personal growth, learning and development.
• Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.
We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.
With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.
About Us
As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.
Ready to take the next step?
If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!
We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.
If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process

• Develop and implement credit policies, ensuring prudent risk assessment and credit limit management.
• Evaluate creditworthiness of customers, establish credit terms, and monitor credit exposure.
• Oversee end-to-end billing processes, including invoice generation, payment collection and reconciliation
• Keep up to date with the latest developments and changes in the energy market regulations.
• Lead the collections team in Melbourne and Manila to optimise cash flow and reduce outstanding debts.
• Provide strong leadership and guidance to the Melbourne and Manila-based teams, fostering a culture of accountability, collaboration, and continuous improvement.
• Develop and implement effective collections strategies to improve recovery rates.