Head of Business Development & Client Success (Canada based)

at  D2L

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.
New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.
D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.
D2L has had a singular mission for 20 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.
A member of our Talent Acquisition team reviews ALL of our applications - yes a real person reviews resumes! They are excited to read more about what amazing things you could add to D2L.
PLEASE NOTE: D2L announced a planned spin-out of the D2L Wave product into a standalone independent company. This role will be a part of the new entity known as SkillsWave, and post-close will not be affiliated with D2L.
SkillsWave is a dynamic upskilling and education-as-a-benefit company dedicated to empowering individuals and organizations to thrive in the rapidly evolving landscape of work. Our innovative approach combines cutting-edge technology with personalized learning experiences to equip employees with the skills they need to succeed in their careers. To do this, we need to give talented, enthusiastic, and passionate people opportunities to create, develop, and collaborate on projects that revolutionize the learning environment.

JOB SUMMARY:

The Head of Business Development and Client Success for SkillsWave is responsible for two main areas: (1) growing new corporate clients through leading a team of sales executives, and (2) leading implementation adoption for new and current clients. Leading the sales team, this individual will establish and implement plans to exceed pipeline generation goals, closing enterprise deals in the learning upskilling space. The Implementation and Adoption team is then responsible for supporting client implementations of our education-as-a-benefit platform, working collaboratively across the department with Sales, Marketing, Educational Partners, and Product to ensure positive engagement with the clients.
This leader will manage a team of Account Executives and Business Development Representatives through identifying and establishing key relationships with high level decision makers, initiating the discovery process and maintaining a pipeline of qualified, prospective customers that ultimately leads to new business growth. This is a unique opportunity to grow clients and lead a team to high performance by refining processes, and driving the team to a sophisticated, consultative approach leading to effective outcomes.
This leader is also knowledgeable about the field of education-as-a-benefit and corporate training, and maintains a high level of currency in the field. The Head of Business Development and Client Success creates clear and simple processes for managing relationships and will oversee and coach the team developing and executing customer experience programs, process improvements, reporting and strategy implementation.

SUGGESTED QUALIFICATIONS/EXPERIENCE:

• Experience managing clients and/or partnerships for revenue generation in corporate learning and development (preferred), or in higher education or training
• Experience leading teams
• Experience with interpreting data and analytics
• Experience implementing either educational technology initiatives, online learning programs, or partnership programs
• Experience creating and presenting plans for client success, and delivering on those plans
• Experience managing clients within the field of education – external and internal – and of varying sizes

• Ability to effectively communicate to stakeholders at all levels of the organization – with excellent written, oral, and presentation skills
• Model high energy level, demonstrated drive to succeed, with a sense of urgency in a fast paced and rapidly growing organization
• Experience in the field of corporate learning and development in the US.
• Ability to formulate and communicate a clear, long term business development strategy aligned with the organization’s overall goals and market dynamics.
• Strong interpersonal skills to establish and maintain relationships with key industry players, potential clients, and strategic partners.
• Understanding of financial models, cost structures, and revenue streams to assess the financial viability of potential opportunities and partnerships.
• Ability to lead and inspire a high-performing business development team, fostering a collaborative and results-driven culture.
• Experience within a growth-oriented SaaS companies is ideal
• Strong analytical and problem-solving skills
• Thorough understanding of business management, forecasting strategy and techniques
• Experience working in education technology or knowledge of business drivers for Higher Education organizations is a plus