Head of Client

at  Talon Outdoor

ABOUT US_

At Talon, our purpose is to be the independent agency of choice providing a pioneering global platform for brands to connect with audiences in the outside world. We want to reimagine the industry to deliver greater value for our clients whilst inspiring people and caring for our planet. We’re passionate about OOH and are on a mission to drive the growth of this sector within the media industry – changing perceptions of it as a legacy medium to one that is highly effective, creative, sustainable, and measurable for our clients.
In our first 10 years, our desire to offer intelligent, creative, technology-led OOH solutions and a full-service OOH offering saw us grow into a team of over 300 people located in key cities across the globe. In that time, we have been awarded for our approach to our people, our clients and our industry and want to continue and expand upon these successes.

The Head of Client will have ultimate responsibility for ensuring their group of UK Agencies and Clients are delivering the highest level of service. Working across all agency teams the Head of Client will be
responsible for developing a consistent client service approach and will be required to take the lead on specific projects/initiatives where necessary.
The Head of Client will be responsible for driving relationships with all key stakeholders, driving the sales of Talon’s current products and services including Plato, Atlas, and other potential technologies in the future.
In this role, the Head of Client will be required to work with relevant Business Directors to create
bespoke programmes of engagement in line with our client and agency strategy. Supporting, coaching
and mentoring Business Directors and the wider client team ensuring that they are delivering in their
roles; resolving client servicing issues effectively; and improving business outcomes for clients.
This role works closely with the Head of Planning Operations, the Head of Client will have a relationship focus, ensuring that Client and agencies continue to be delighted by Talon service and relationships can be leveraged to uncover new commercial opportunities for the business.