Head of Controls - GCOO (Group Chief Operating Office)

at  Lloyds Banking Group

End Date
Sunday 28 April 2024
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Hybrid Working, Job Share
Job Description Summary
JOB TITLE: Head of Controls - Group Chief Operating Office
LOCATION(S): Birmingham, Bristol, Edinburgh, Leeds, Halifax, Chester & Manchester
HOURS: Full time
WORKING PATTERN: Our work style is hybrid, which involves spending two days per week, or 40% of our time at one of our hubs.

ABOUT THIS OPPORTUNITY:

We’re on an exciting journey and there couldn’t be a better time to join us. We’re putting in place a fresh operating model for non-financial risk management across the Group, empowering our people to take end-to-end accountability for managing the risks that they face!
We’re looking for Head of Control specialists, who’ll provide thought leadership, insight and supports the implementation of the first line of defence model and performs the roles and responsibilities defined within the model.
You’ll implement a plan to optimise and automate the control environment to enable the delivery of customer, regulatory and business strategic outcomes. Implementing an approach to support the mapping of key risks and controls across business processes and customer lifecycle outcomes.
Job Description

KEY ACCOUNTABILITIES:

• Manages relationships with risk and control owners and supports the enhancement of their control environment, utilising their team to help deliver against aligned customer, business and strategic outcomes.
• Develops effective ongoing data-led control testing and monitoring to meet the needs or risk and control owners, risk specialist teams, Audit and external regulators.
• Leads the first line control specialist centre of excellence that supports safe growth and enables high quality customer service.
• Supports the development and implementation of the control strategy to ensure there is a clear understanding of both the design and operating effectiveness of the control environment across e2e business processes.
• Takes responsibility for developing and delivering a cost of control approach to enable leadership to prioritise strategic control optimisation and automation investment.
• Develops and implements an approach to map key risks and controls across e2e business processes and customer lifecycle outcomes. Drives active use of these maps to identify e2e control gaps and improvements to enable prioritisation of optimisation opportunities.
• Works collaboratively with Platform teams to embed technical control capability including implementation and embedding of control by design.
• Own actions from Risk & Control Self-Assessment (RCSA) and develop mitigation plans to manage through to resolution.

WHAT YOU’LL NEED:

Given our transformation journey, we’ve several opportunities available. We’re looking for people who have deep operational expertise in:
Navigating material risks and associated controls (notably data, security, technology, resilience, third party, change execution, people, fraud and financial crime). Understands agile methodology and role models ways of working to drive growth mindset, transformation and end to end design thinking. How these impact our business areas and customers including complex systems, applications and processes; with a focus/curiosity to understand data and process flows in the context of designing and identifying control automation and optimisation opportunities; as well as control effectiveness and monitoring the overall control environment.

You’ll also need the following:

• Has existing deep operational expertise aligned to (i) Control Operation, (ii) Control Testing & Monitoring or (iii) Control Governance, Regulatory Engagement & Reporting
• Detailed knowledge of the key risks facing a technology first led business, with experience developing and implementing control strategies which mitigate operational risk appropriately whilst reducing total cost of control.
• Specific expertise in navigating material risks and associated controls (notably data, security, technology, resilience, third party, change execution, people, fraud and financial crime).
• Understands agile methodology and role models ways of working to drive growth mindset, transformation and end to end design thinking.
• Has a proven track record of data-led control management and the practical implementation across relevant business area with a record of leading control by design, automation, optimisation, testing and monitoring activities.
• Experience in the development and implementation of a control strategy to ensure there is a clear understanding of both the design and operating effectiveness of the control environment across end-to-end business processes, including business process mapping and control gap analysis.
• Makes good and timely decisions that keep the organisation moving forward and skilfully balances difficult trade-offs with the ability to understand and assimilate different sources of data and complex information to effectively problem solve and make relevant conclusions and recommendations, with consideration to the cost of control.
• Demonstrates bravery and conviction to engage with senior leadership to understand long-term strategic opportunities and challenges to help support the prioritisation of appropriate actions to deliver agreed control environment objectives and outcomes.
• Builds partnerships and works collaboratively with others, including Risk Owner, Control Owner and Risk Specialist to meet shared objectives. Able to work effectively with all other lines of defence and understands the different but complimentary roles.
• Able to influence leadership to prioritise strategic control optimisation and automation investment. Drives collaboration with Platform teams, where applicable, to embed technical control capability including implementation and embedding of control by design and automation.

Please refer the Job description for details