Head of Corporate Real Estate - Hospitality

at  Discovery Ltd

Business Unit: Discovery Central Services
Function: Facilities
Date: 26 Apr 2024
Head of Corporate Real Estate – Hospitality

AREAS OF RESPONSIBILITY MAY INCLUDE BUT NOT LIMITED TO

• Supervise and manage all aspects of the hospitality department, including reception soft services, training room reservations, logistics, fleet services, switchboard, Forum cuisine and conferencing.
• Ensure a high level of customer service by leading and motivating the team, setting performance expectations, and providing ongoing training and development.
• Oversee customer relations, addressing inquiries, concerns, and complaints in a timely and professional manner, aiming to exceed customer expectations.
• Coordinate reservations and optimise occupancy rates, maximising revenue and maintaining accurate records.
• Monitor customer feedback and satisfaction metrics, implementing improvement initiatives based on feedback and trends.
• Conduct regular inspections to ensure cleanliness, functionality and maintenance of venues and common areas.
• Manage vendor relationships, negotiate contracts, and ensure quality and cost-effective service delivery.
• Stay updated on industry trends, best practices, and emerging technologies in the hospitality field, continuously seeking opportunities to enhance employee experiences.

PERSONAL ATTRIBUTES AND SKILLS

• Customer service orientation,
• Results orientation,
• Negotiation skills, Professional,
• Assertiveness,
• Tenacity
• Ability to present at an exco level with experience in managing large budgets and assets.
• Strong leadership and organisational skills to manage a diverse team and ensure smooth operations.
• Ability to multitask, priorities and work under pressure in a fast=paced environment

EDUCATION AND EXPERIENCE

• Bachelor’s degree in hospitality management, facilities management, hotel administration or a related field.
• 10+ years of senior leadership
• Knowledge of hospitality industry trends, best practices, and regulations.
• Experience managing corporate environment.
• Familiarity with revenue management strategies, financial analysis, and cost control.
• Proven leadership capabilities across multiple functional disciplines. The ability to work on multiple projects and manage conflicting demands.
• Strong communicator with ability to both write and present powerfully, to senior stakeholders.
• Experience managing, mentoring, and developing talent.

• Overseeing day-to-day operations of hospitality and ensuring the highest level of employee satisfaction and service standards.
• Managing and supervising staff, including recruitment, training, and performance evaluation.
• Coordinating with various departments and suppliers to ensure seamless operations.
• Developing and implementing policies, procedures, and standards to enhance employee satisfaction, streamline operations and maintain compliance with industry regulations.
• Monitoring financial performance, managing budgets, and identifying strategies to maximise efficiencies, revenue, and profitability for Discovery and indirectly for the Lifestyle services vendors.
• Maintaining relationships with vendors, suppliers, and partners to ensure quality products and services.
• Handling client feedback and resolving complaints or issues promptly and satisfactorily.