Head of Credit Customer Support and Services, Tietoevry Banking

at  TietoEvry

remote type
Hybrid
locations
Sweden, Stockholm
time type
Full time
job requisition id
R116644
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Head of Credit Customer Support and Services - Tietoevry Banking (m/f/d)
Location: Kalix, Stockholm (Sweden) or Belgrade (Serbia)
Are you a person who likes to work with the latest technology while having experience in management and wants to join one of the largest tech companies in the Nordics? Then this is the role for you!
We are looking for a Head of Credit Solutions Customer Support and Services who wants to be part of Tietoevry Banking. Tietoevry Banking delivers scalable and modular Banking as a Service and leading software built by unmatched industry expertise, accelerating the digital transformation of financial institutions.

Responsibilities:

• You will manage a distributed department consisting of 1st line, 2nd line, and today 3rd application support supported by 2-3 team leaders, in total approximately 30 FTE’s.
• You will be part of the Operations management team reporting to Head of Operations
• You are responsible for ensuring long-term positive development by implementing efficient processes and routines within the organization that secures quality in our deliveries to our customers.
• You are unconditionally responsible for managing the business according to the management group’s guidelines and instructions while achieving the main goal of the Credit business unit.
• You are utmost responsible for driving through changes, improvements and measures required to develop the department.
• You are expected to, through your leadership, create conditions for a strong operating culture with positive attitudes, values, goals, and behaviours.
• You are expected to, through your leadership, maintain and provide the best conditions for the business to continue being an attractive workplace and to continue reaching common business goals.

The position does not involve extensive travel, but you manage a distributed organization, so some travel activities are expected.

Who we are looking for :

• You have experience of having full leadership in management positions leading a distributed department or similar.
• You have experience leading through team leaders.
• You have a degree in Engineering, Economics, or other relevant degrees.
• You have experience of driving and being responsible for customer relations and participating in sales activities, especially pricing activities.
• You have experience from working with IT industry frameworks like ITIL and process ownership of critical processes like incident, problem and change management and others.

• You have good communicative properties, fluent language skills in Swedish or Serbian and English.

  We also believe you have:

• Experience from working within the financial services industry and knowledge of associated regulatory requirements.

• Being part of a management team and contribute to the overall objectives of the Operations unit, ensuring efficient and effective use of resources to accomplish credit business unit’s goals.
• Good understanding of Tech and the consulting industry.

We offer:

• We offer you professional growth, meaningful projects, open culture, and an outstanding work-life balance!
• We offer you an opportunity to create the future of a growing and fast-developing and important sector. We believe that our organizational culture is an important part of enabling you to be successful.
• We provide a flexible hybrid work model as part of our culture and way of working.
• Finally, we also believe in curiosity and learning as a lifestyle where you need to unlearn and relearn every day as new possibilities emerge.

How to apply?
Interviews will be held continuously, so we encourage you to apply today! For more information or questions, please contact Talent Acquisition team recruitmentinbanking@tietoevry.com
Tietoevry embraces diversity wholeheartedly, extending a warm invitation to applicants from every gender, age group, ability, ethnicity, orientation, belief system, and background. Step into the forefront of the digital banking revolution alongside Tietoevry Banking, where you can contribute to unlocking the full potential of businesses and societies, while also realizing your own.
We perform background checks on all final candidates.

• You will manage a distributed department consisting of 1st line, 2nd line, and today 3rd application support supported by 2-3 team leaders, in total approximately 30 FTE’s.
• You will be part of the Operations management team reporting to Head of Operations
• You are responsible for ensuring long-term positive development by implementing efficient processes and routines within the organization that secures quality in our deliveries to our customers.
• You are unconditionally responsible for managing the business according to the management group’s guidelines and instructions while achieving the main goal of the Credit business unit.
• You are utmost responsible for driving through changes, improvements and measures required to develop the department.
• You are expected to, through your leadership, create conditions for a strong operating culture with positive attitudes, values, goals, and behaviours.
• You are expected to, through your leadership, maintain and provide the best conditions for the business to continue being an attractive workplace and to continue reaching common business goals