Head of Customer Support within E-Health

at  Cambio

Cambio is one of the Nordics’ leading suppliers in e-health with a comprehensive offering for the entire health and care chain. Our e-health solutions support healthcare professionals in their daily work and offer patients safer and more easily accessible care. We are proud to be an important part of Swedish healthcare. We are growing continuously and now have about 900 employees in several countries.

• Provide tactical and operational direction for our customer support team to continually deliver on our customer experience, cost management and SLAs
• Maintain and improve our customer support tactical plans with focus on organization, processes and tools, capability development and governance
• Maintain an active role in hiring, training, workforce planning, and supporting the team, as well as managing all day-to-day team activities
• Act as a resource to assist customer service representatives with questions, ticket escalations and complex issues
• Identify, implement, and drive continuous improvement projects within your area
• Establish and improve monitoring procedures and KPI dashboardSet and monitor operations to ensure adherence to budgets, schedules, work plans, and performance requirements
• 
  At Cambio, we encourage taking initiatives that contribute to the development of the company and ourselves. For us, it is important that you should have the opportunity to grow, both as a person and as an employee. Our culture is described through the words “Trust”, “Care” and “Together” which permeate everything we do.