Head of Customer Training

at  Invocare

InvoCare is a leader in the funeral industry, operating over 300 funeral locations, 17 cemeteries, and 29 crematoria throughout Australia, New Zealand, and Singapore. We are dedicated to providing compassionate and professional funeral services to families during their times of need.

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in Education, Human Resources, Business Administration, or a related field.
• High level of skill in coaching and developing an active sales and process team.
• 5+ years’ experience in leading a customer training team/function.
• Proven record of creating successful internal learning platforms that has contributed to the function’s success
• Deep understanding of adult learning principles and their practical application for a mixed, distributed workforce
• Experience in managing culture change and influencing senior and diverse stakeholders
• Influencing skills to build relationships of trust and influence with senior leaders
• Effective communication skills, both written and verbalProficient in MS Office/or similar

HOW TO APPLY:

InvoCare is proud to offer our employees a quality work environment and opportunities for both personal and professional growth.
If you are looking for a role that makes a difference and supports families in your community, click on “apply” and submit your application.
At InvoCare, we are committed to building a respectful, diverse, and inclusive workplace that reflects the communities we serve. We encourage applications from people of all ages, nationalities, abilities, and cultures, and we are open to discussing flexibility.

THE ROLE:

We are seeking an experienced and innovative Head of Customer Training to lead the creation and delivery of a comprehensive coaching and training program. The successful candidate will be responsible for designing, implementing, delivering, evaluating, and continuously improving our sales training to provide a world-class learning experience for our employees.

KEY RESPONSIBILITIES:

• Designing and delivering customer training programs tailored to the specific needs of the business
• Conducting skills needs assessments / analysis and formulate innovative and concise training programs, tools, and materials
• Providing strategic and technical advice to influence decisions regarding customer training across IVC.
• Curating and publishing learning content and materials from various sources, responding to the needs of the business and current trends in the industry.
• Leading and developing a team of Training Consultants.
• Developing relationships with internal stakeholders and subject matter experts