Head of CX

at  Ipsos Zrt

QUALIFICATIONS AND SKILLS:

• Relevant Degree in Marketing/Business/Arts
• Minimum 10 years’ professional experience, with strong evidence of success with building and leading teams
• Quantitative Research experience is essential
• New business development, including identifying strategic opportunities in major accounts and closing complex CX research, advisory and technology solution sales
• Client relationship management, including at C-suite
• Deep knowledge and understanding of Customer Experience, VoC/EFM technology landscape and Automotive/Tech & Telco sector
• Demonstrates substantial functional competence and broad knowledge of the CX industry.
• Ambitious/driven
• Passion for CX
• Demonstrate Ipsos’ Vales: Integrity, Curiosity, Collaboration, Client First and Entrepreneurial Spirit
• Advanced MS Office Skills
  Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years . With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we’re proud to share we’ve received our Great Place to Work Certification in 2022 & 2023!
  Customer Experience at Ipsos is All Things Customer . Our mission is to equip our clients with the insights they need to make better decisions about their customer experience investments. We do this through CX research and advisory, cross-channel analytics (digital and physical), and CX performance measurement across the customer journey. We are firm believers in the Insights to Action loop, and we provide our clients with tangible CX recommendations and ROI sizing (our approach is called ROCXI). The result of our work is better strategic and operational decisions that drive customer loyalty, retention and growth

Please refer the Job description for details