Head of Department - Loss and Prevention

at  Leroy Merlin

Key Performance Area
Our company is looking for a Loss Prevention Manager to be responsible for managing loss prevention, performing internal control checks and risk management. Duties will include control and managing of loss prevention collaborators(external security service providers etc.) at a store level, collaborating with store leaders, Business Performance Leaders(BPL),Head of departments(HOD) and Department Managers(DM). Reporting solid line to Store Leader and dotted line to the Risk & Loss Prevention Leader
In order to be successful in this role, you will need to have a deep understanding of the loss prevention, shrinkage policy and procedures, and also superb interpersonal skills. Previous experience in a retail industry managerial role is an advantage.

DESCRIPTION

• Reporting to solid line Store Leader and dotted line Risk & Loss Prevention Leader
• Managing day to day shrinkage and losses
• Assist in training and development of the external security guards.
• Investigate all topics pertaining to shrinkage and losses
• Draft shrinkage and loss prevention plans in conjunction with HODs
• Investigating top 20 shrinkage SKU in the store
• Investigate loss/shrinkage incidents and completion of Incidents reports
• Ensuring that various departments maintain a good housekeeping practice
• Must have a knowledge of shrinkage and losses management
• Implement cost saving strategies
• Attending Shrinkage and Losses Disciplinary matters
• Must be able do the comprehensive Risk Assessments and evaluation
• Preparing weekly and monthly reports
• Leading the weekly, monthly shrinkage meetings in store
• Audit and maintain internal controls and procedures
• Provide training in internal controls and procedures where needs are identified
• Maintain a safe working environment (according to safety policy and procedures)
• Adherence to any reasonable order and instructions
• Oversees Loss Prevention Program by providing leadership and guidance to various departments
• Implementation of methods to successfully execute shrinkage & loss prevention programs
• Review operational execution of the shrinkage programs, physical security standard, operational processes that impact shrinking, and compliance of company policies
• Review Loss Prevention metrics for unfavorable trends and ensure appropriate actions are in place to prevent losses
• Ensure timely investigation of all theft and fraud impacting Leroy Merlin stores
• Frequently conducts developmental conversations with direct reports
• Proactively mentoring, developing and guiding staff to perform efficiently and effectively
• Reduces employee turnover through creating a positive work environment and staff empowerment
• Establishing excellent relations, proactive problem resolution, and keenly tracking store issues

Minimum requirements:

• Grade 12 Senior Certificate
• Experience in a similar role will be advantageous
• Must have a good knowledge of retail, loss prevention and shrinkage
• Energetic individual with a passion for retail who is able to operate within a team
• Good admin and computer skills due to the requirement for analysis and reporting
• Must be able do the comprehensive Risk Assessments and evaluation
• Risk Management Qualifications will be advantageous

Personal Attributes:

• Computer Literate (MS Office, Email and Internet)
• Able to work under pressure
• Able to work flexible hours
• Self-motivated
• Team Player

Please refer the Job description for details