Head of Design for Shop & Apply Experiences

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

As the Head of Design for Shop & Apply Experiences, you will lead design teams focused on shopping and acquisition touchpoints and play a pivotal role in shaping the strategic direction and execution of our banking services. Reporting directly to senior leadership, you will be responsible for driving the design and delivery of innovative, user-centric experiences that enhance customer engagement and drive business growth.
Key Responsibilities:
Strategic Vision Balanced with Delivery: Lead the development and execution of the design strategy for banking experiences, aligning with broader business objectives and market trends. Ability to operate comfortably at strategic and tactical levels simultaneously while driving customer and business impact.
Team Leadership and Talent Development: Lead a high-performing team of designers and content strategists while partnering with product managers, agilest and engineers. Provide mentorship, feedback, guidance, and support to foster a culture of learning, creativity, collaboration, and continuous improvement.
Systems Thinking: Apply design systems thinking principles to analyze and optimize the end-to-end banking experience, identifying opportunities to streamline processes, improve efficiency, and enhance overall customer satisfaction.
Platform Understanding: Leverage your strong understanding of platforms and their impact on user experiences, to optimize shopping and acquisition experiences across digital channels, ensuring seamless integration and consistent user experiences.
Marketing Collaboration: Collaborate closely with marketing teams to develop and execute customer acquisition and engagement strategies. Utilize insights from marketing data to inform design decisions and enhance the effectiveness of marketing campaigns.
Innovation and Experimentation: Drive a culture of innovation and experimentation within the team, continuously exploring new ideas, technologies, and design approaches to stay ahead of market trends and deliver best-in-class banking experiences. Collaborate with brand and design language teams to evolve U.S. Bank’s visual brand and appeal.
Stakeholder Engagement: Engage with stakeholders across the organization, including product, agile, engineering, marketing, data analytics, and line of business leaders, to align on priorities, gather feedback, and drive cross-functional collaboration to deliver on business objectives.
Continuous Improvement: Monitor key performance metrics and customer feedback to identify areas for improvement and optimization. Iterate on designs and strategies based on data-driven insights to continuously enhance the banking experience.

Preferred Skills/Experience

• Bachelor’s degree, or equivalent work experience
• Typically 10 or more years of relevant experience
• Advanced product management, product and experience design or similar experience
• Effective presentation, verbal and written communication skills

The role offers a hybrid/flexible schedule, which means there’s an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la