Head of eCommerce

at  Pharmacy2U Ltd

WORKING HOURS: 40 HRS PW, MONDAY TO FRIDAY

Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.
We are in the process of consolidating all our digital touchpoints onto a single domain, Pharmacy2U.co.uk and ecommerce technology, creating a world-first in healthcare. We are looking for a dynamic, successful, experience and customer centric person to lead our eCommerce team.

WHAT YOU’LL BE DOING?

Leading the strategy, implementation and optimisation of the digital experience and performance across our website and apps: to drive commercial performance through improvements in key eCommerce metrics
Provide strategic direction, leadership and coaching to team members to achieve the business objectives and personal development goals, leading a team of 9 FTE across merchandising, design, content, CRO/analytics, and technical SEO
Drive optimisation of customer experience onsite through best-in-class merchandising, content, and navigation/taxonomy
Deliver a world-class digital experience through user experience, design, merchandising, personalisation, CRO and web analytics and oversee the user experience design and implement strategies to enhance web usability and ensure brand guidelines are met
Lead the implementation of our personalisation and cross-sell strategy across all digital touchpoints
Work alongside the product development teams to plan, build test, and deliver enhancement to the website/app features and experience that improves the customer experience and eCommerce KPI’s
Ensure website meets all technical standards, SEO best practice, accessibility, page speed, taxonomy/navigation, and content
Ensure commercial growth (revenue and new customers across business unit)