Head of Experience Design

at  Tennis Australia

• Lead experience design to transform the digital experience for players, fans and employees
• Hybrid work with 2 days from home to ensure work-life balance
• Great perks including event tickets, onsite car parking and gym!
  At Tennis Australia (TA) we are passionate about what we do, and we have ambitious plans to continue to grow our game from grassroots to Grand Slam! With a hyper focus on digital innovation, we aim to provide a world leading immersive and integrated digital experience for players, fans, and our own people through the effective design and delivery of digital products. To help us achieve this we are looking for a Head of Experience Design to join our Digital team as we embark upon our Digital Transformation.
  About the role
  Reporting into the Director of Digital, the Head of Experience Design will demonstrate value and grow impact by leading the Experience Design practice to design end-to-end (physical and digital) experiences that are impactful for all customer audiences at Tennis Australia, within the Digital COE of the Digital Transformation Program. With a focus on unified and personalised digital experiences and world class event and player experiences.

In this role you will:

• Lead the Experience Design Practice within the Digital Centre of Excellence which includes building internal capability and managing multiple partner agencies
• Cohesively align multiple design disciplines such as HCD, XD, Service Design, UX and UI to ensure the delivery of compelling and usable end to end experiences (digital and physical)
• Lead the creative vision, strategy, and delivery of multiple design efforts enterprise wide, including the establishment of a new design system and application to multiple websites and apps
• Be a visible leader in the creation of an inspirational culture, one that is built around the celebration of creativity, user-centricity, and diversity,
• You’ll powerfully and simply communicate principles and methods in experience and visual design disciplines and have a strong command of related disciplines, including available research methodologies.
• Implement, and govern Experience Design practices for the Enterprise,

About you
You will be a collaborative with strong experience design, leadership and delivery experience that will enable you to successfully engage across the business.

What you will bring to the role:

• Significant experience in Experience design leadership including experience with direct reports under your guidance and leadership, including hiring and developing senior managers and individual contributors.
• Proven experience and demonstrable impact as a head of Design (or similar) in a relevant environment.
• Leadership experience within digital transformation projects and design systems
• Advance understanding of XD, service design, HCD, UX, UI and graphic design
• User research and user testing methodology – advanced
• Advanced written and visual storytelling
• A strong work ethic, sense of business urgency, and ability to work effectively to deadlines
• You must hold (or be willing to obtain) a current Police Check and Working with Children Check.

What’s in it for you?

• Career development with a range of formal education and on the job training opportunities
• Tickets to the Australian Open & Superbox tickets to concerts and events at Rod Laver & Melbourne Arenas
• Monthly health & wellbeing activities through our Thrive program
• Onsite gym & tennis facilities
• Flexible working practices & free car parking
• Salary packaging & a range of discounts from our sponsorship partners

To Apply
A copy of the full position description can be found
here.
If you think you’re up to the challenge, we’d love to hear from you! Please submit your resume and cover letter via our online application system. Please note, only applications submitted through our system will be considered.
Tennis is a sport that is open for all and we want our team to reflect the communities we work and play in. Diversity in our Tennis community and our workplace is a strength and a pillar of our sport. We take great pride in providing a working environment that allows people to be their authentic self, and offers the flexibility that our people need to thrive both at work and at home.
Fostering a workplace that is diverse and equitable is a high priority for Tennis Australia. We strongly encourage women, Aboriginal and Torres Strait Islander people, people who identify as LGBTQI, people with a disability and people from culturally diverse backgrounds to apply.
If you need assistance or adjustments to fully participate in the application process, please contact
recruit@tennis.com.au
.
Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety.
We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis.
Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up-to-date with new opportunities as they happen.
We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on
LinkedIn
to stay up to date on the latest news and opportunities

In this role you will:

• Lead the Experience Design Practice within the Digital Centre of Excellence which includes building internal capability and managing multiple partner agencies
• Cohesively align multiple design disciplines such as HCD, XD, Service Design, UX and UI to ensure the delivery of compelling and usable end to end experiences (digital and physical)
• Lead the creative vision, strategy, and delivery of multiple design efforts enterprise wide, including the establishment of a new design system and application to multiple websites and apps
• Be a visible leader in the creation of an inspirational culture, one that is built around the celebration of creativity, user-centricity, and diversity,
• You’ll powerfully and simply communicate principles and methods in experience and visual design disciplines and have a strong command of related disciplines, including available research methodologies.
• Implement, and govern Experience Design practices for the Enterprise

What you will bring to the role:

• Significant experience in Experience design leadership including experience with direct reports under your guidance and leadership, including hiring and developing senior managers and individual contributors.
• Proven experience and demonstrable impact as a head of Design (or similar) in a relevant environment.
• Leadership experience within digital transformation projects and design systems
• Advance understanding of XD, service design, HCD, UX, UI and graphic design
• User research and user testing methodology – advanced
• Advanced written and visual storytelling
• A strong work ethic, sense of business urgency, and ability to work effectively to deadlines
• You must hold (or be willing to obtain) a current Police Check and Working with Children Check