Head of Homeless Services

at  YMCA Liverpool

PROFESSIONAL PRACTICE AND DEVELOPMENT

• Attend regular supervision sessions with the Director of Homeless Services in accordance with the supervision contract
• Maintain good professional practice and ensure ongoing development, through use of supervision and training
• Provide progress reports to the SLT and key stakeholders as required
• Keep up to date with research and practice to maintain knowledge necessary for this post
• Respect the confidentiality of service users using the service and be responsible for the security of personal and confidential information
• Carry out all these duties within the organisation’s safety guidelines.
  The post holder will be expected to carry out other duties consistent with the responsibilities of the post and to demonstrate flexibility in all areas of their work including the willingness to attend team meetings and training outside of your normal working hours.
  It is recognised that the association is operating in a dynamic environment and as such this job description may be varied in consultation with the post holder to reflect evolving needs of the business and changing nature of the job.

JOB PURPOSE

The Head of Homeless Services is responsible for the effective operational management of our Temporary Single homeless supported Accommodation (including Leeds Street, Florence House, Ullet & Lister and Alt Bank House). The post holder will line manage the Homeless Service Managers at allocated sites and provide day to day support, management, and leadership within the organisation. Reporting to the Director of Homeless Services.

DUTIES AND RESPONSIBILITIES

• Supporting the Leadership Team in the delivery and development of high quality services achieved through the involvement of service users, staff and other stakeholders
• Providing Line Management support to members of the Operational Leadership Team
• Contributing to the wider thinking and planning of the organisation to ensure vision and objectives are embedded and achieved
• To support services and managers to embed a therapeutic approach
• Establishing, promoting and maintaining relationships with key stakeholders.

SPECIFIC DUTIES

• Effective management and development of the Operational Leadership Team to ensure the delivery of the quality and financial objectives
• Ensure that company priorities and requirements are delivered to reflect – both within and outside the organisation – professional and exemplar services
• Lead on maintaining and building strong partnerships across the city
• Maintain effective communications with the central staff teams
• Ensure that the Quality Assessment Frameworks are continually monitored and sustained.
• Ensure adherence to health and safety legislative and regulatory requirements and YMCA policy standards
• Chairing relevant Operational meetings, conducting work reviews, identifying training needs and providing supervisions
• Lead disciplinary and grievance procedures when necessary.