Head of Hospitality

at  Balfour Hospitality

HEAD OF HOSPITALITY AND RETAIL AT BALFOUR WINERY

We are looking for an experienced hands-on Head of Hospitality to oversee our Cellar door, Wine makers Kitchen, tours & tastings and retail shop. You will be super organised, a people person and have a great attitude to delivering 5-star standard customer serviced in a relaxed and beautiful environment. Reporting into our Commercial Director you will be a valued part of our senior management team and help shape the future of the hospitality arm of the Balfour Winery.

• Ensuring exemplary guest experience in the restaurant and cellar door
• Organise and manage a team of up to 20 people including tour guides, retail staff and restaurant/bar team
• Lead by example and be present with the team during service times.
• You will have a keen eye for detail and high standards.
• Being a hands-on brand ambassador for Balfour Winery
• Manage the financial side of the F&B operation at the Winery.
• Excellent guest service skills with a background of exceeding guest expectations
• Day to day organisation of all thing’s food and drink at the Winery
• Take full responsibility for team training to ensure guest experience is always exemplary.
• Interacting with all guests in the Winery in the restaurant and the Cellar Door