Head of Insights & Experience (m/f/d) Public Cloud ERP Product Management Team

at  SAP

WE HELP THE WORLD RUN BETTER

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

THE ROLE

We are looking for a passionate candidate (m/f/d) that can lead a professional and future-oriented cloud product management unit. Ideally, you bring a track record in leading multi-national cloud and state-of-the-art SaaS units and are used to working in a fast-paced and agile organization. You will need to drive your organization towards a true SaaS mindset and setup, and quickly establish credibility and trust with key SAP leaders, product marketing and product management teams, engineering teams, customers, and your future peers. As a manager, you will have a CEO mindset, meaning you have accountability for driving success and growth of your respective product area.
Your future product management team enables the SAP S/4HANA organization for data- & analytics-based product steering enriched by product experience feedback. By gaining and utilizing persona and use-case specific insights, we advance the steering of our product direction and prioritization, improve the product and ultimately drive customer satisfaction. The team works hand-in-hand with the S/4HANA Cloud product managers. Therefore, expertise in one or more of these topic areas is an advantage.

WHAT YOU’LL DO

The Head of Insights & Experience (m/f/d) will report to Sabrina Kunze, Head of Service Centric and Cross ERP and lead a team across multiple locations. Key responsibilities include, but are not limited to:

• Lead a highly motivated and world class product management unit with focus on equipping the S/4HANA Cloud Public Edition product management team with insights and experience data that impact their-day to-day work throughout the product lifecycle.
• Run a community within the stakeholder network that is active and engaged
• Create relevant dashboards, reports and KPIs in partnership with the product management leadership team; learn and adopt
• Balance reactive data insights with proactive insights to ensure we see what happened, but as well what is upcoming or trending
• Evaluate new tools to make sure the teams act on the best technical framework possible and drive tool improvements
• Understand your stakeholders’ needs and support turning them into solutions from concept through to requirements, design, and delivery, collaborating with engineering and other stakeholders
• Create a highly innovative team with strong focus on Employee Engagement and leadership NPS