Head of IT Operations

at  Healix Group of Companies

ESSENTIAL EXPERIENCE:

• 10+ years in a similar role of global infrastructure, supplier and IT operations management
• Identifying new strategies and building formal business cases to support them
• Wide DR knowledge including multiple platforms
• Creating and running a robust CAB process
• Enterprise level Infrastructure design
• Expert knowledge of Information Security
• Deep knowledge of OSI 7 layer model and its implications
• Formal project management experience (e.g. PRINCE2)
• Expert technical knowledge of TCP/IP
• Detailed knowledge of cloud systems and their components (AWS\Azure)
• High degree of expertise in Linux in an Enterprise environment
• Windows Server domain and Active Directory administration
• Network monitoring
• Commercial backup systems
• Experience creating and running an enterprise level, 24x7 global multi-site IT Service Desk

Desirable experience:

• Experience tracking and managing IT Assets for a company
• Firewall configuration
• SQL Server (from a database backup/restore /maintenance perspective)
• Replication and clustering
• Budgetary control

KEY RESPONSIBILITIES INCLUDE BUT ARE NOT RESTRICTED TO:

• Leading and mentoring the current team of 6 staff
• Providing technical oversight to existing technical team
• Recruiting additional staff to grow the team including performing technical interviews
• Assess viability of technical solutions
• Day to day management of internal hardware (servers, desktops, printers, phones, firewalls, internet, PCs, DR and Backup systems etc.,) and software
• Being the first point of contact for the Group CTO on infrastructure matters and issues
• Leading and developing a best of breed Service Desk
• Monitoring of systems to ensure everything is working correctly
• Keeping on board with the latest technologies and building business cases for adoption where appropriate
• Working with the Group CTO to produce new and innovative solutions and initiatives to improve IT efficiency and capability
• Trouble shooting technical issues
• Reporting issues and concerns to the Group CTO
• Supporting the internal and external infrastructure and support teams and managing the support suppliers for the global offices
• Performing deployments into the production systems
• Administration of company systems (Windows 10/11/Windows Server/SQL Server), cloud (AWS\Azure), network, firewall, backup solutions and Microsoft 365
• Formal project management of infrastructure projects
• Management of hardware, software and service suppliers for the company, including contract negotiation
• IT hardware and licence purchasing and tracking
• Liaising with location services where necessary around the globe
• Administration of SQL Server database servers (this is not a DBA role, but basic management of the servers will be necessary, e.g. backup and patching)
• Horizon planning
• Managing cloud servers (AWS, Azure) for both IaaS and PaaS systems
• Managing IT budgets