Head of Marketing, Commercial Excellence & Customer...

at  3shape

QUALIFICATIONS:

• Education: Bachelor’s degree in Business, Marketing, or a related field. An MBA is a plus.
• Experience: At least 5 years in a leadership role, with proven success in managing and developing high-performing teams. Experience in Marketing and Commercial Excellence is essential.
• Skills: Strong understanding of CRM software, excellent communication and interpersonal skills, public speaking, and presentation capabilities.
• Languages: Fluent in English; proficiency in German is a significant advantage.

ABOUT US

3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn

ABOUT THE ROLE:

We are seeking a dynamic and experienced Head of Marketing Commercial Excellence & Customer Success to join our leadership team in the DACH region. This critical role is designed for a strategic leader with a passion for driving business growth, leading high-performing teams, and delivering exceptional customer experiences.

KEY RESPONSIBILITIES:

• Strategic Leadership: Partner with the Country Manager to co-lead the organization, developing and executing local Annual Business Plans.
• Commercial Excellence: Drive customer experience excellence across all touchpoints, enhance operational efficiency, optimize sales performance, and implement sales tools and technologies.
• Marketing Excellence: Oversee the marketing strategy, ensuring it aligns with the commercial strategy and market needs. Continuously review and adjust marketing initiatives.
• Data Analytics & Insights: Utilize data and analytics to derive actionable insights into market trends, customer behaviour, and performance metrics.
• Team Management: Lead, mentor, and inspire a team of Marketing and Application/Product professionals. Foster a culture of accountability and high performance.
• Customer Success: Ensure exceptional customer experiences from pre-sales to post-sales support through continuous improvement and service excellence.