Head of Operations

at  Relion

Location: Montreal
Are you passionate about advancing sustainable transportation and reducing range anxiety for Electric Vehicle (EV) drivers? Join ReliON, a pioneering company on a mission to revolutionize the EV charging landscape. As a leader in Reliability-as-a-Service (RaaS), ReliON is dedicated to optimizing uptime for EV charging infrastructure by implementing cutting-edge monitoring solutions and proactive problem-solving.
ReliON is at the forefront of the clean energy revolution, addressing the critical need for reliable EV charging infrastructure. Our innovative approach involves constant monitoring of charging station health, ensuring optimal performance and minimizing downtime. By fostering a culture of excellence and innovation, ReliON is building a world-class team to drive the future of sustainable transportation.

ABOUT THE ROLE:

Are you ready to lead the charge in optimizing Electric Vehicle (EV) charging infrastructure reliability? As a Head of Operations reporting to the CEO, you will play a pivotal role in our success by ensuring our clients receive exceptional service and support throughout their journey with us. You will oversee all operational aspects of our EV charging operation & maintenance services including efficiency and cost optimization. This role demands a proactive leader who combines technical knowledge of EV systems with strong managerial capabilities.

WHAT YOU WILL DO:

• Lead, structure and coordinate all operation and customer support activities.
• Serve as a key point of contact for clients
• Ensure that any customer issue is resolved in a timely manner and that interactions are handled professionally.
• Monitor network for proper charge station function and identify issues before they become apparent to the customer
• Coordinate with the technical support team to troubleshoot and identify issues within rigorous SLA timelines
• Manage and execute actions on service tickets in conjunction with internal and external teams and partners
• Coordinate with partners to ensure timely and effective field interventions in response to service requests.
• Manage relationships with service partners.
• Develop and enforce service level agreements (SLAs).