Head of Patient Services, Experience and Involvement

at  Kings College Hospital NHS Foundation Trust

Patient experience team at King’s College Hospital has an exciting opportunity for an experienced Head of Patients’ Services, Experience and Involvement to join our team.
This is a great opportunity for a professional with a track record of managing teams and programmes of work, and of working with patients and communities to improve the quality of services that we provide.
The role will see you working with patients, frontline staff, care group leads and external organisations to transform the patient experience agenda at King’s College Hospital. You will also have the opportunity to experience working across all sites.
(1) Working with the assistant director of patient experience, to support the co-production agenda across King’s College Hospital to ensure that patients and relatives are at the centre of decision making within the Trust
(2) To support the delivery of the Trust’s BOLD strategy by ensuring that patient experience objectives and key workstreams are delivered within timescales, Key Performance Indicators and budgets as outlined in the annual plan
(3) To deliver measurable improvements for patients and their families/ carers
King’s is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and around 15,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in Bromley.
King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus .
Our values at King’s, are that we’re a kind, respectful team;
Kind. We show compassion and understanding and bring a positive attitude to our work
Respectful. We promote equality, are inclusive and honest, speaking up when needed
Team. We support each other, communicate openly, and are reassuringly professional
The trust-wide strategy Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion (EDI) at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we can take Team King’s to another level
Main Duties and Responsibilities
Working with the assistant director of patient experience, to support coproduction agenda across King’s College Hospital to ensure that patients and relatives are at the centre of decision making within the Trust
To maintain strategies and frameworks to ensure stakeholders play a key role in designing, re-configuring, commissioning and evaluating services
To implement a range of policies in relation to patient and public involvement and the provision of services, including risk management, Patient and Public Involvement framework and organisational change
To drive improvements to the Trust’s scores against NHS England’s patient experience improvement framework as a way of progressing the co-production agenda
To develop and foster effective working relationships to promote inter-disciplinary and multiagency collaboration and be an active member of multi-agency relevant groups
To act as a champion for patients and their families/ carers and their interests ensuring that the public and patients are involved in developments and decision making
To support patient involvement forums on contentious issues and public consultation meetings where patients and the public challenge service provision
To interpret national policy, legislation and requirements with regard to Patient Experience
To actively promote the equality and diversity agenda within your sphere of work. To ensure patient involvement from seldom heard groups valuing equality and diversity
Communication and representation
To deputise for the Assistant Director of Patient Experience
To build, manage and maintain highly complex and effective relationships across internal stakeholders including individual staff, departments, services and care groups. The post holder will employ a variety of tools and techniques to ensure highly effective relationships are maintained
To liaise with representatives from the voluntary and community services, MPs, Health watch, elected members and other relevant external parties as necessary
To attend appropriate meetings to provide support and advice to service
Financial management
To hold budgetary responsibility for a function and the services provided within that function. Evaluating value for money of new contracts, monitoring the performance of existing providers and ensuring that provider performance aligns, and comply, with
contractual terms and condition
To constantly strive for value for money and greater efficiency in the use of these budgets and to ensure that they operate in recurrent financial balance year on year, in a way that is compliant with standing Financial Instruction .
Please see attached the job description and person specification for this role for further detail

Please refer the Job description for details