Head of People & Culture - Catch

at  Catch

WHO IS CATCH?

Catch.com.au has been bringing low prices to everyday Aussies on the brands they know and love since we started shaking up online retail in 2006.
We are Australian owned and operated and have deep expertise on Australian consumer online shopping behaviour. Catch.com.au is part of the Wesfarmers Group, placing us in good company alongside Australia’s top retailers, Kmart, Target, Bunnings, Officeworks and API.
Our vision is to be Australia’s most loved online destination for families. There’s still a lot of work ahead of us, so we’re always on the lookout for creative, resourceful, and resilient people that can quickly learn new skills and adapt on the fly.
Catch is currently seeking a Head of People and Culture to partner with the various business units across Catch. As the Head of P&C, you will be responsible for providing strong HR leadership and direction across Catch, ensuring that the People Strategies are delivered across the support centre and FC’s; with support, coaching and guidance provided as required.
You will be a trusted partner and coach to key stakeholders and ensure the effective delivery of our P&C programs and initiatives, as well as measurably improving engagement scores, retention metrics, and ultimately creating an amazing place to work for our people.

THE SKILLS YOU’LL HAVE

• Demonstrable strategic and operational HR Generalist experience, ideally having led small HR teams previously
• Experience in warehouse/distribution/operational environments is a must.
• Strong ER/IR experience, having worked with EBAs and Awards.
• Demonstrated ability to develop, lead and implement a range of contemporary strategies, programs, policies and operational practices to successfully accelerate the strategic objectives of the business.
• Highly commercial and data driven, someone who can make the complex simple and easily understood.
• Strong coaching style and highly consultative approach with ability to bring teams and people together to achieve great outcomes.
• Excellent written and verbal communication skills, and able to influence up to Executive level.
• Comfortable working with ambiguity with a passion for innovation and having impact.
• Experience leading change effectively in fast paced environments.
• Ideally have experience in leading expansion, and transforming culture
• Goal oriented and passionate about delivering great outcomes.
• Customer and Health and Safety Obsessed.
• Progressive and innovative, and highly driven to create awesome people experiences.
• Highly organised, a great project manager who takes immense pride and ownership over their space.
• Embraces and welcomes diversity and inclusion and actively challenges for outcomes aligned with our values.

What does a normal day in the life of a Head of P&C look like? Well, no two days are alike at Catch, but you could probably expect your day to include, but not limited to, some of the following:

• Build a People & Culture strategy and roadmap that aligns business drivers with creating an amazing employee experience for our people.
• Proactively partner with Fulfilment Leaders to understand their business challenges and design innovative solutions that enable them to achieve their business outcomes.
• Develop and coach the Fulfilment P&C Advisor to deliver best in class HR practice and a consistent service.
• Lead the team to effectively facilitate the cyclical P&C activities for the Support Centre and Fulfilment, collaborating with leaders to educate, coach and deliver on all requirements.
• Optimise and look for efficiencies in our processes, automating work where possible, always designing with the employee experience in mind.
• Lead, coach and educate leaders on talent, succession, and development. Identify and grow talent, ensure robust succession plans in place.
• Act as a trusted advisor to the Fulfilment Leadership team, supporting that Executive to deliver their People & Culture strategy, as well as sit as part of their Leadership team to coach, and support leaders in motivating and driving employees within a culture of high performance.
• As the business grows, continue to assess and align the current operating model, organisational design and workforce planning as required to ensure that Fulfilment is operating effectively to support product distribution.
• Improve existing P+C practices, including reviewing and updating letter templates, ER processes for responding and dealing with employee concerns.
• Accountability as the employee relations subject matter expert in relation to projects, delivering optimum business outcomes for Catch.
• Manage litigation as required, by appearing on the behalf of Catch at the Fair Work Commission or any other applicable tribunal.