Head of Platform Travel & Medical Assistance

at  Allianz Partners

WHAT YOU DO:

As part of the Insurance Operations Department, the Head of Platform Travel & Medical Assistance is responsible for the management of all end to end functions associated with the claims management of all travel claims and medical services for Allianz Global Assistance.
The incumbent will provide work directly with the Regional Chief Operations Officer and Insurance Operations Leaders to set the department’s direction, plan the service delivery model within the agreed budget and customer satisfaction targets.
This role will own the development and maintenance of productive, high quality working relationships with a wide range of local and global stakeholders.
The Head of Platform Travel & Medical Assistance will ensure compliance with the General Insurance Code of Practice, contract obligations and relevant legislations including management and financial reporting.
As Head of Platform Travel & Medical Assistance you are a people leader, responsible for the development of a productive team environment fostering commitment to the Allianz People Attributes. Part of this role will include enhancing staff engagement and retention while empowering and developing people to deliver exceptional customer experiences every day.
Working with your direct reports, you will set the department’s direction and plan the service delivery model required to meet partner contractual deliverables, ensuring key KPI’s are consistently met and exceeded in delivering to our premium customer base. This role will oversee the management of all customer contact staff, related support staff, and network management teams to achieve operational excellence.