Head of Private Bank

at  Westpac New Zealand

• Rare opportunity to join an award winning team
• Permanent, Full-time position
• Based in Britomart, Auckland CBD
  Mō te Tūranga - About the role
  Westpac New Zealand’s Private Bank provides distinctive and differentiated expertise, insights and genuine care for high-net-worth clients and recently received the ‘Best Private Bank in Australasia for Customer Service’ in the 2023 Professional Wealth Management (PWM) Global Private Banking Awards. This is the fifth year that Westpac New Zealand has won a top award at the Global Private Banking Awards, recognising excellence in business strategy, with a strong focus on product innovation and providing outstanding high-net-worth client services in Australasia.
  Reporting to the General Manager, Consumer Banking & Wealth (CBW&W) we have a rare opportunity for an accomplished leader to join our Private Bank whānau. You will be fully accountable for the performance of Private Banking, Wealth Management and Our Bank within Consumer Bank. These teams service the needs of high-net-worth individuals, provide wealth management expertise to a wide range of customers, and ensure the banking needs of our own employees are well supported.

Key Responsibilities include:

• financial performance
• ensuring your team deliver exceptional customer service (including NPS results)
• employee engagement, capability, and performance
• leadership capability and performance
• ensuring strong risk management practices are embedded
• overall market share growth
• supporting process improvement and digitisation initiatives
• supporting the delivery of strategy

Na tōu rourou - What will you bring?

• Expert knowledge of the financial services industry, preferably in a customer facing banking environment.
• Demonstrated success leading high performing teams in large complex organisations, with a minimum of 10 years leadership experience.
• Results focused with a strong track record of consistent performance across a range of metrics.
• People oriented leader that deeply understands the drivers of employee engagement.
• Confidence and experience engaging with senior stakeholders e.g., Executive/Board
• Solid understanding and experience managing risk and engaging with risk business partners.
• Strategic mindset and ability to effectively use data to drive decision making.
• Well-developed networks and confidence to extend these networks both internally and externally.
• Demonstrated success leading cultural transformation and driving major change initiatives.

Westpac Hei Wāhi Mahi | Working at Westpac

Immersing yourself in a supportive team environment, and receive some of the best banking, and lifestyle benefits in the market along with:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Career growth – we promote internal capability; we have programmes that recognise star performers
• Generous parental leave – and top up government paid parental leave
• School holiday subsidy - help you balance work and family during school holiday
• 2 Volunteer days per year

Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!
Tono mai ināianei! | Apply Now!
Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
Mahi tahi tātou, kaha ake tātou | Together Greater
Applications close:
10 February 202

• financial performance
• ensuring your team deliver exceptional customer service (including NPS results)
• employee engagement, capability, and performance
• leadership capability and performance
• ensuring strong risk management practices are embedded
• overall market share growth
• supporting process improvement and digitisation initiatives
• supporting the delivery of strateg