Head of Relationship Management - Luxembourg

at  Brown Brothers Harriman

At BBH we value diverse backgrounds, so if your experience looks a little different from what we’ve outlined and you think you can bring value to the role, we will still welcome your application!
What You Can Expect At BBH:
If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm. We encourage a culture of inclusion that values each employee’s unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.
Closing Date 19/05/2024
Brown Brothers Harriman (BBH) is a privately-held financial institution and has been a thought leader and solutions provider for almost 200 years. We serve the most sophisticated individuals and institutions with award-winning expertise in Corporate Banking, Advisory, Investment Management, Wealth Management, and Investor Services. Our 5,000 colleagues operate from 17 cities throughout North America, Europe and Asia.
BBH is committed to diversity, innovation and globalization. Our culture is driven by our goal to provide the best solutions and services to our clients and each other. Our Partnership structure creates a flat organization that promotes collaboration across all business lines. We believe that diverse ideas and the ability to come together globally across groups and borders are a competitive advantage. In order for all our teams to excel, members must trust each other and feel comfortable providing honest input from all perspectives.
This openness sparks innovation and agility, which adds to the entrepreneurial spirit and provides many more career opportunities for our staff. We are a group of high-performing, dedicated and caring professionals who believe that working together is the foundation for superior client service excellence.
Role Overview
As the Head of Relationship Management, Luxembourg you will be responsible for leading a team of Relationship Managers and overseeing the delivery of BBH’s Relationship Excellence strategy to a range of leading Global Asset gatherers with European domiciled Funds.
To be successful in your application you will need to demonstrate extensive functional expertise, leadership, initiative, creativity, and the ability to instill enthusiasm and commitment within the organisation, as well as ability to develop strong commercial relationships with existing and prospective clients.
You will ensure delivery of new revenue objectives from new and existing clients and continue to build a healthy new business pipeline for 2024 and beyond. You will also be responsible for the teams delivery of the 2024 Optimise, Elevate and Transform goal framework, in close collaboration with the European and Global Relationship Management leadership team.
You will ensure our relationships are 100% referenceable, the result of impeccable service and trustworthy advice.
In addition, you will ensure that our Relationship Managers are our first filter of bi-directional trust with our clients & prospects to ensure we are well positioned to manage risk in our business as well as develop long term and mutually beneficial partnerships.
You will ensure that the services we deliver improve our clients’ competitive and operational strategies, and that our clients recognise the value of our superior service.
Your key responsibilities will include:

Relationship Management:

• Establish and maintain a culture of superior service in line with BBH’s global strategy
• Build and maintain strong client and internal relationships
• Form strategic partnerships by providing resources and expertise to maximize business success
• Ensure team alignment with key tenets of the Global Client Management pillar within Investor Services, which will be measured by the RE status of key relationships as well as key client and segment profitability metrics

Business Development

• Ensure the team builds a pipeline of qualified new business opportunities, based on strong commercial insights on trends in the industry, regulatory changes and client investment strategy.
• Identify and build strong relationships with all key decision makers in the client organisation (including at C-Level).
• Focus decision-makers on BBH product and service by providing strong commercial insights on problems or opportunities for their business, for which BBH can provide solutions.
• Support sales campaigns in support of InServ growth objectives
• Ensure the maintenance of appropriate CRM records, including strategic client plans, of all new business development activity in BBH Force

Risk and Control:

• Reinforce the culture of risk management within the RM team which manifests itself in the level of bi-directional trust with our clients as well as collaboration with our risk & compliance functions.
• Oversee and ensure compliance to all procedures whether internal or agreed external policies
• Monitor operational issues and follow through on effective problem resolution with management of supporting departments

Leadership / Staff Management:

• Participate in the career development of staff and act as a positive role model and mentor
• Build an effective, high performing team through the deployment of development, performance management and talent acquisition strategies.
• Clearly communicate objectives, standards, responsibilities, and milestones
• while holding individuals and teams accountable for achieving results
• Implement strategy through communicating a strategic vision that leverages and builds the firm’s strengths to deliver a competitive advantage

Product Development:

• Participate in product development initiatives including interpreting client needs and supporting the development of innovative and implementation of client solutions
• Ensuring team alignment with the key tenets of the Product Management and Profitability pillar within Investor Services, which will be measured in terms of direct contribution to the bottom line by individual clients.

Luxembourg Office Governance

• Represent the Relationship Management team in various Luxembourg Office Governance Committee’s and forums
• Become a member or permanently invited guest of such committees, including Luxembourg Executive Committee among others.
• As a leader of the Luxembourg bank, contribute to the effective management of the bank.

Qualifications

• A proven track record in developing and managing effective internal & client relationships
• Excellent presentation skills
• Proven ability to motivate staff to perform and deliver high levels of client service and drive new business
• Ability to communicate openly and sincerely
• Ability to conduct oneself with a high level of professionalism exhibiting the highest respect for the client and BBH support areas
• Proven ability to manage and implement change
• Ability to manage multiple priorities
• Ability to think and work independently
• Related financial services industry qualifications

Please refer the Job description for details