Head of Repairs

at  Estuary Housing Association

Vacancy Salary£65,000 - £70,000 plus essential car user allowance
Vacancy LocationSouthend-on-Sea, Essex (Hybrid Working)
This is a permanent, full time vacancy that will close in 14 days at 17:00 BST.

PERMANENT, FULL TIME (MONDAY - FRIDAY)

Estuary Housing is evolving structures and processes to be fit for the future and we are seeking a highly skilled and passionate construction professional to lead the delivery of excellent responsive repairs services for our customers.
As Head of Repairs, you must be pro-active in your approach, have exceptional interpersonal and influencing skills with the ability to look for and implement innovative solutions. You will need to use these skills to work positively with the Executive and the Senior Leadership Team.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Leading and managing the delivery of the repairs and maintenance service and associated contracts with a budget responsibility of approx. £3m ensuring customer service excellence and achievement of financial targets.
• Ensuring that the repairs service is customer-focused and that the Repairs team and our contractors deliver the service to meet or exceed its service and financial targets and Estuary’s commitments to our customers.
• Collaboration with the Assistant Director in the development of repairs policy and strategy.
• Ensuring a proactive response to complaints and customer feedback and regularly use these to improve the service.

TO BE SUCCESSFUL IN THIS ROLE YOU MUST HAVE:

• A passion for the delivery of property services and a can-do approach.
• Experience in leading teams in housing maintenance delivery.
• Strong budget management skills.
• Degree in Building/construction (or equivalent).
• Experience of understanding of legislation and practical issues regarding installation, maintenance, repairs, and compliancy of Buildings.
• An understanding and basic awareness of current housing legislation and regulation.
• Knowledge and understanding of Construction Contracts and Contract law.
• Evidence of CPD.
• Excellent organisational, time management and administrative skills and experience of creating and maintaining accurate and complex written and computerised records as well as collating and disseminating information.
• Ability to manage challenges positively and understand risks with a collaborative approach to find creative solutions.

PLEASE APPLY AS SOON AS POSSIBLE AS YOU MAY BE CONTACTED SOONER FOR AN INTERVIEW SO IF YOU HAVE THE ATTITUDE AND SKILLS NEEDED TO EXCEL IN THIS ROLE, APPLY TODAY!

Due to the nature of the role, you will be required to work from the office when required for business needs, therefore must live at a commutable distance (office working will also include face to face meetings).