Head of Sales Operations

at  TrustYou

TrustYou is on a mission to help make guests happy! Listening to client feedback is a key driver for making customers happy while refining products and services.
The heart of TrustYou consists of: Customer Experience Platform (CXP), Customer Data Platform (CDP), and chatAI. The robust solution facilitates seamless customer interaction and provides data-driven insights.
TrustYou’s Customer Experience Platform (CXP) is an innovative solution that collects actionable insights and helps to make brilliant business decisions. Customer Data Platform (CDP) focuses on data-driven insights to understand your customers and market to them most effectively. chatAI is an intelligent tool that allows you to be where your customers are and respond to inquiries faster than humanly possible.
TrustYou is committed to enabling companies to build trust, make informed decisions, and emerge victorious in their industries. Learn more about TrustYou atwww.trustyou.com

LOCATION OF THE ROLE: GERMANY (REMOTE)

Are you passionate about driving revenue growth and increasing operational excellence? TrustYou is seeking a Head of Sales Operations to orchestrate and optimize our sales, marketing, and customer success efforts. This remote role offers a unique opportunity to make a global impact while collaborating with a highly motivated team.

IN YOUR ROLE, YOU WILL MAKE AN IMPACT BY…..

• Developing and executing a data driven revenue operations strategy, aligning sales, marketing, and customer success functions to maximize revenue potential.
• Overseeing the implementation and utilization of Salesforce and Chargebee to streamline and monitor revenue operations effectively.
• Collaborating with the Chief Revenue Officer to set revenue goals, accurately forecast revenues, and provide detailed performance reports.
• Ensuring all revenue-related activities support the company’s financial objectives, fostering cross-functional collaboration.
• Managing the entire customer lifecycle to optimize acquisition, retention, and lifetime value while prioritizing customer satisfaction.
• Supporting the pricing strategy development and sales promotions in coordination with product management and marketing teams.
• Mentoring and developing the revenue operations team, fostering a culture of high performance and continuous improvement.