Head of Sales SA

at  Fresenius Medical Care

LEADERSHIP AND DIRECTION

• Communicate the actions needed to implement the function’s strategy and business plan within the team; explain the relationship to the broader organization’s mission, vision and values
• motivate people to commit to these and to doing extraordinary things to achieve local business goals.

1) REQUIRED TRAINING AND EDUCATION:

• Masters degree in Business Administration

2) REQUIRED PROFESSIONAL EXPERIENCE (IN YEARS):

• Over 6 years to 10 years of substantial general work experience together with comprehensive job related experience in own area of expertise to fully competent level
• Over 6 years to 10 years of experience in planning, managing and organizing resources within short / medium timescales within the overall policy framework

A) FUNCTIONAL KNOWLEDGE

• Clinical and technical expertise with well-recognized reputation in the field where he is specialized in
• Excellent product knowledge (dialysis and healthcare products and services)
• Strengthens customer connections: Works at an advanced level to connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences
• Builds customer loyalty: Works at an advanced level to make every customer interaction positive by leaving the customer feeling understood, appreciated, and confident in the organization’s ability
• Masters service conversations: Works at an advanced level to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close. Typically works independently and provides guidance
• Navigates customer challenges: Works at an advanced level to navigate conversations in which the customer is frustrated or unhappy with the organization. Typically works independently and provides guidance

B) IT SKILLS

• Understand and use modern communication software and systems
• Strong Microsoft Office user skills (SAP, Lotus Notes, Internet)
• Understand basics of e-health, data security and related topics
• Up-to-date knowledge of IT and digitalization
• Leverages digital communications with customers

Please refer the Job description for details