Head of Seller Success

at  Catch

WHO IS CATCH?

Catch.com.au has been bringing low prices to everyday Aussies on the brands they know and love since we started shaking up online retail in 2006.
We are Australian owned and operated and have deep expertise on Australian consumer online shopping behaviour. Catch.com.au is part of the Wesfarmers Group, placing us in good company alongside Australia’s top retailers, Kmart, Target, Bunnings, Officeworks and API.
Our vision is to be Australia’s most loved online destination for families. There’s still a lot of work ahead of us, so we’re always on the lookout for creative, resourceful, and resilient people that can quickly learn new skills and adapt on the fly.

THE SKILLS YOU’LL HAVE

• Demonstrated experience in building strategies and executing growth of sellers in a marketplace platform environment.
• Background in e-commerce, marketplace platforms, or related industries. Understanding of seller ecosystems, competitive landscapes, and market trends.
• Demonstrated experience leading teams, coaching and enabling high performance.
• Experience working to sales targets.
• Experience within specified business unit is preferable.
• Excellent communication skills for engaging with leaders, negotiating terms, and coordinating actions with internal and external stakeholders.
• Ability to develop and execute long-term growth strategies aligned with business goals.
• Comfort with analysing data, identifying patterns, and making informed decisions.

What does a normal day in the life of a Head of Seller Success look like? Well, no 2 days are alike at Catch, but you could probably expect your day to include some of the following things:

• Fostering robust relationships with key accounts to elevate the Gross Transaction Value (GTV).
• Strategically overseeing commission structures to align with and advance the marketplace’s goals.
• Executing promotional subsidies to encourage seller participation in deals and promotions, thereby driving sales.
• Collaborating with sellers to broaden product variety and improve catalogue quality.
• Enhancing seller activity with retail media to bolster their market visibility and revenue.
• Enhancing seller engagement by assessing their involvement in platform activities, ensuring timely customer interactions, consistent product listing updates, and active participation in educational initiatives.
• Continuously measuring and enhancing seller satisfaction through regular surveys and feedback analysis to deliver an exceptional selling experience.
• Managing the onboarding process for new sellers to guarantee a smooth and rapid integration into the marketplace.
• Determining seller advocacy by evaluating the Net Promoter Score (NPS), reflecting the likelihood of sellers endorsing the platform.
• Supporting seller progression across various performance tiers, acknowledging and incentivizing outstanding achievements.
• Employing predictive analytics to anticipate seller turnover and devising retention plans for accounts at risk.
• Analysing seller productivity by reviewing account and listing management practices to maximize performance efficiency.
• Proactively lead, direct and build an engaged, dynamic, accountable, performance driven team whilst driving and executing Catch values