Head of Service to Customer Platforms (m/w/x)

at  ZEISS Group

Your Role

• Disciplinary and professional management of 6 to 13 employees in accordance with our management principles we understand this mean that you lead, motivate, manage and develop employees. You will also act as Hiring Manager within the recruiting process at Zeiss, in which you will accompany all recruiting steps from the job advertisement to the possible hiring of a candidate
• You are responsible for the allocation of your internal as well as external employees according to the requirements and their priorities
• You ensure the operation of the S2C applications in your area. This includes ensuring support quality and adherence to service level agreements
• When it comes to security, you ensure that all new requirements comply with the currently applicable security standards. If there are changes to the security standards, you take care of the review of existing implementations
• In the Digital Experience and Customer Relationship Management Platforms area, you will be involved in the further development of the strategy and will subsequently be responsible for implementing it in your area
• In the area of Digital Experience and Service to Customer (S2C) Platforms you are involved in the further development of the CRM Service strategy and you are subsequently responsible for implementing it in your area
• You are responsible for stakeholder management for your area by acting as an interface between CIT, the internal specialist departments and the business groups
• In a continuous process, you will further develop the solution portfolio of your area of responsibility. This includes topics such as operational excellence of the applications for which the organization is responsible, product compliance management and health & safety management, taking into account changing IT trends. This area of responsibility also includes the continuous development of the service and the sustainable solution of problems beyond the team boundaries
• You will also work on selected topics as an CRM Service Solution Consultant in project and daily operations

Your Profile

• Successfully completed studies in computer science, business informatics or industrial engineering
• High level of leadership skills
• Social and communication skills
• Servant-Leader mentality with the aim of developing and supporting teams
• Extensive professional experience in a comparable position as well as already accumulated experience in application management in a CRM Service platform environment
• Experience in analyzing business processes and formulating and translating functional requirements into technical solutions
• End-to-end process consulting in the CRM Service area, ideally also with S/4 HANA S2C
• Comprehensive understanding of IT architecture and processes
• Knowledge and experience in international project management
• Good intercultural competence
• Business fluent in English and good knowledge of German
• Analytical and structural thinking
• High customer, quality and results orientation
• Moderation, organizational and negotiation skills as well as assertiveness
• Creative way of thinking when solving problems
• Solution-oriented thinking and working
• You can create new solution patterns or combine known solution patterns

Your ZEISS Recruiting Team:
Björn Fabian Schebe

• Disciplinary and professional management of 6 to 13 employees in accordance with our management principles we understand this mean that you lead, motivate, manage and develop employees. You will also act as Hiring Manager within the recruiting process at Zeiss, in which you will accompany all recruiting steps from the job advertisement to the possible hiring of a candidate
• You are responsible for the allocation of your internal as well as external employees according to the requirements and their priorities
• You ensure the operation of the S2C applications in your area. This includes ensuring support quality and adherence to service level agreements
• When it comes to security, you ensure that all new requirements comply with the currently applicable security standards. If there are changes to the security standards, you take care of the review of existing implementations
• In the Digital Experience and Customer Relationship Management Platforms area, you will be involved in the further development of the strategy and will subsequently be responsible for implementing it in your area
• In the area of Digital Experience and Service to Customer (S2C) Platforms you are involved in the further development of the CRM Service strategy and you are subsequently responsible for implementing it in your area
• You are responsible for stakeholder management for your area by acting as an interface between CIT, the internal specialist departments and the business groups
• In a continuous process, you will further develop the solution portfolio of your area of responsibility. This includes topics such as operational excellence of the applications for which the organization is responsible, product compliance management and health & safety management, taking into account changing IT trends. This area of responsibility also includes the continuous development of the service and the sustainable solution of problems beyond the team boundaries
• You will also work on selected topics as an CRM Service Solution Consultant in project and daily operation