Head of Software Engineering - Retail

at  VOCUS

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?
We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!
The Opportunity
Join our Retail team in this key position as Head of Software Engineering and play a pivotal role in technological leadership and innovation within the Technology and Analytics team. You’ll work primarily across the Digital and Salesforce ecosystems, and lead the development and delivery of software solutions, ensuring that projects align with Vocus’ strategic goals and meet quality standards.

What you’ll be doing day-today

• Drive performant, scalable, and forward-thinking solutions and act as a thought leader in the Digital and Salesforce space, ensuring Vocus embraces new technologies and methods for software delivery.
• Establishing the organisation’s overall applications strategy, ensuring code quality, technical alignment and development methodology.
• Analysing business development requirements and evaluating external providers’ proposals to determine their suitability and participating in long and medium-term decisions concerning the organisation’s IT strategy and direction.
• Overseeing the planning, sizing, and scheduling of systems development projects.
• Negotiation of the price, terms and conditions for the purchase and use of software.
• Cultivating and maintaining a world-class development facility that can accommodate varying workloads.

What you’ll bring to this role

• 10+ years of experience in IT or project delivery.
• 7+ years’ experience with the Salesforce platform.
• 5+ years managing software teams highly desired.
• Solid understanding of business needs and customer focus beyond the technical/technology aspects.
• Demonstrated leadership and people management.
• Strong ability to converse with end-users and IT employees at all levels of the organisation.
• Expert understanding of all aspects of the systems/software development lifecycle.
• Technical knowledge of programming, system design, IT infrastructure and database concepts.
• Excellent communication skills, both written and verbal.
• Outstanding ability to analyse, isolate and interpret business needs and develop appropriate technical solutions.
• Outstanding technical specification writing/documentation skills.
• An appreciation of both IT and business strategy.
• Strong customer experience focus.
• Advanced knowledge of business process re-engineering.

What We Offer

Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

• Diverse and dynamic teams with a supportive and inclusive culture.
• Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
• Flexible hours and a hybrid working environment
• Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
• Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more. We also offer a fifth week of annual leave when you hit five years of service!
• Study assistance programs to excel your personal growth, learning and development.
• Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.
We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.
With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.
About Us
As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.
Ready to take the next step?
If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!
We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.
If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process

What you’ll be doing day-today

• Drive performant, scalable, and forward-thinking solutions and act as a thought leader in the Digital and Salesforce space, ensuring Vocus embraces new technologies and methods for software delivery.
• Establishing the organisation’s overall applications strategy, ensuring code quality, technical alignment and development methodology.
• Analysing business development requirements and evaluating external providers’ proposals to determine their suitability and participating in long and medium-term decisions concerning the organisation’s IT strategy and direction.
• Overseeing the planning, sizing, and scheduling of systems development projects.
• Negotiation of the price, terms and conditions for the purchase and use of software.
• Cultivating and maintaining a world-class development facility that can accommodate varying workloads

What you’ll bring to this role

• 10+ years of experience in IT or project delivery.
• 7+ years’ experience with the Salesforce platform.
• 5+ years managing software teams highly desired.
• Solid understanding of business needs and customer focus beyond the technical/technology aspects.
• Demonstrated leadership and people management.
• Strong ability to converse with end-users and IT employees at all levels of the organisation.
• Expert understanding of all aspects of the systems/software development lifecycle.
• Technical knowledge of programming, system design, IT infrastructure and database concepts.
• Excellent communication skills, both written and verbal.
• Outstanding ability to analyse, isolate and interpret business needs and develop appropriate technical solutions.
• Outstanding technical specification writing/documentation skills.
• An appreciation of both IT and business strategy.
• Strong customer experience focus.
• Advanced knowledge of business process re-engineering