Head of Spa - Channel Islands

at  Hand Picked Hotels

ABOUT THE COMPANY

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.
We are currently recruiting for a Head of Spa to oversee the Spa operations in our hotels located in Guernsey and Jersey in the Channel Islands. The role will require being based in the Channel Islands ideally on Guernsey. This is a new role created as part of the ongoing transformation of Hand Picked Hotels and the elevation of our spas.

ABOUT THE ROLE:

• The Head of Spa will oversea all aspects of spa operations, ensuring the delivery of exceptional services and experiences to guests. This role requires strong leadership, organizational skills, and a deep understanding of spa treatments and wellness practices.
• As a leader within the Hand Picked management team it is essential you are able to demonstrate a detailed knowledge and understanding of our company Brand Values and these are displayed in the way they go about their role at all times.
• The Head of Spa will be responsible for managing staff, maintaining high standards of customer service, and driving revenue growth through effective marketing and business development strategies.
• Be responsible for building strong business relationships with the Head of Spa Health Cub and Wellness, Head of Fitness Channel Islands, Hotel General Managers and Spa and Health Club managers across the Channel Islands.
• Responsibilities will include leadership and team management, ensuring an outstanding guest experience is delivered creating magical and memorable experiences for our guests.
• This role will involve marketing and business development for the spa, including the diary management and yielding the business levels appropriately.
• This will involve working with the local hotel teams to ensure we establish and share best-practice, maximising revenues in all areas of the spa.About the you:
• To be considered for this role, you must have current 5 star spa management experience, within a luxury hotel or spa environment ideally within the UK.
• It is essential you are able to demonstrate excellent leadership, communication, business acumen and spa knowledge.
• Have previous experience of developing and uplifting standards within a luxury spa operation whilst consistently exceeding guest expectations.
• Be able to create a robust sales and marketing plan to increase revenue streams across the spa operations
• Have knowledge of how to analyse market trends, competitor activities, and guest feedback to identify opportunities for growth and differentiation.
• Be a role model to all colleagues who displays our Brand Values in the way they always go about their role.