Head of Student Experience

at  TripleTen

TripleTen is a service that empowers individuals, regardless of their prior experience, to embark on the exciting and challenging journey of mastering IT professions such as software engineering, data analysis, data science, business intelligence analytics, and QA engineering in a feasible and accessible way, ultimately leading to employment opportunities. Our mission is to ensure that every student has the opportunity to successfully master a new profession and become a valuable member of the IT industry.

WE ARE SEEKING A HEAD OF STUDENT EXPERIENCE FOR OUR LATAM PROJECT WHO WILL MANAGE ALL PROCESSES RELATED TO COMMUNICATION WITH OUR STUDENTS.

Requirements:

• Proven track record in leading customer-facing organizations, nurturing high-performing teams, and fostering a culture of excellence and accountability.
• Genuine passion for students and educational products, with a strong commitment to enhancing the student experience.
• Demonstrated proactive problem-solving skills and a proactive approach to addressing challenges.
• Proficiency in conceptualizing, designing, and implementing structural components necessary for a successful student experience operation.
• Minimum of 3 years of leadership experience in client services, particularly within the EdTech industry.

What you will do:
As the Head of Student Experience, you’ll supervise and organize teams responsible for delivering guidance, support, refunds, and career services to students. With a dedicated focus on enhancing the student journey from enrollment to graduation, this role is geared towards achieving high levels of satisfaction and engagement among students.

• Develop and execute a comprehensive customer experience strategy that aligns with the company’s business goals.
• Analyze the entire student journey, identifying crucial touchpoints and opportunities for improvement.
• Collaborate closely with cross-functional teams, including product, sales, and marketing, to ensure a seamless and positive student experience.

What we can offer you:

• Full-time remote collaboration.
• Convenient digital office with collaboration tools like Mattermost, Miro, Notion.
• Professional freedom, where we trust your experience instead of wasting each other’s time and effort micromanaging.
• International team of professionals.